Customer Care Representative

Position:
Contact Center Representative I

Company:
AXS

Compensation:
$18.00

Location:
United States, Frisco, TX; Scottsdale, AZ

Employment type:
Full-time

Work Arrangement:
Onsite

Short Summary:
AXS is seeking a Customer Care Representative to manage customer inquiries and complaints through phone interactions, ensuring a professional company image.

Responsibilities:
- Manage large amounts of multi-line inbound calls with a phone adherence of 90%
- Achieve a talk time goal of 8:30 minutes
- Follow communication scripts for quality assurance with a goal of 90% or greater per customer experience
- Handle various customer service functions including charge by phone, back office search functions, and more

Requirement:
- Successful completion of new hire training and nesting
- Two years plus previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM and workforce systems
- High school diploma
- Bonus points for bilingual (English and Spanish) and higher education

Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid holidays, vacation, and sick time
- Company paid basic life insurance and voluntary life insurance
- Parental leave and 401k Plan with employer match of 3%
- Flexible spending and health savings account options
- Wellness offerings