Technical Support Consultant

Position:
Technical Support Consultant

Company:
SupportYourApp

Location:
Brazil, Rio de Janeiro
Argentina, Buenos Aires
Mexico, Mexico City
Ecuador, Manta
Peru, Chiclayo
Chile, Concepción

Employment type:
Full time

Work Arrangement:
Remote

Short Summary:
Join SupportYourApp as a Technical Support Consultant and thrive in a multicultural and multilingual environment while working from home.

Responsibilities:
- Provide technical support by assisting users with subscription-related questions, cancellations, pricing, and rate inquiries via emails.
- Help customers navigate the app and understand its key features and functionality.
- Guide users through the installation and setup of the keyboard and troubleshoot basic issues.

Requirement:
- Excellent English and Spanish communication skills (at least C1 for both spoken and written).
- At least 6 months of experience in a customer support role.
- Technical background or experience working with technical products.
- Experience working with software products or platforms.
- Experience working in a startup environment.
- Ability to work independently with minimal documentation, clear instructions, or established processes.
- Strong adaptability and problem-solving skills, with the ability to quickly understand new products and workflows.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:
- Fixed schedule: Mon–Fri, 3 PM–11 PM GMT+3.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, along with an internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.