Senior Strategic Customer Success Manager

Position:
Snr Strategic Customer Success Manager

Company:
Atlassian

Location:
Germany, Munich

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
Atlassian is looking for a Snr Strategic Customer Success Manager to help customers realize the value in their Atlassian investment, engaging them to unlock outcomes through product adoption and solution expansion.

Responsibilities:
- Develop trusted advisor relationships with customers at the C-suite and executive level.
- Guide the customer and Atlassian Account Team to develop customer Success Plans.
- Maintain an understanding of products and solutions, engaging customers on relevant features.
- Mitigate churn through early risk identification and intervention.
- Be the Voice of the Customer to provide internal feedback.

Requirement:
- 8-10+ years of experience in Customer Success or account management with a complex SaaS product portfolio.
- Experience with an Enterprise / Strategic book of business (roughly 15 accounts).
- Understanding of common Jira and Confluence end-user use cases.
- Experience using Gainsight, Salesforce, and BI tools such as Tableau.

Benefits:
Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources, paid volunteer days, and more.