Customer Success Operations Manager

Position:
Customer Success Strategy & Operations, Sr. Manager

Company:
Anaplan

Compensation:
Base Salary Range: $154,000 - $209,000 USD

Location:
United States, New York City

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
Anaplan is seeking a dynamic and strategic Customer Success Operations Manager, Sr. Manager to lead operations in the AMER region, enabling the post-sales team to achieve revenue goals and drive transformative change.

Responsibilities:
- Architect and implement AMER-wide strategic initiatives to improve post-sales productivity and forecast accuracy.
- Partner with AMER post-sales leadership to develop strategies for scaling operations.
- Act as a senior change agent, identifying optimization opportunities and championing new tools and methodologies.
- Oversee the design and optimization of complex post-sales processes and systems.
- Deliver insights into daily workflows of Customer Success teams.
- Ensure data accuracy within CRM and related systems.
- Own operational rhythm and pipeline performance management for AMER.
- Monitor and analyze post-sales pipeline metrics and drive forecasting.
- Foster relationships with cross-functional teams to ensure project success.

Requirement:
- 8+ years of experience in Revenue/Business Operations or Customer Success Operations.
- Experience in a fast-paced, hyper-growth B2B SaaS company preferred.
- Proven experience designing scalable processes and using data to diagnose business problems.
- Exceptional ability to advise VP and SVP-level leadership.
- Advanced skills in post-sales forecasting and pipeline management.
- Familiarity with enterprise automation platforms and CRM/CS platforms.
- Ability to manage multiple complex work streams in a global organization.

Benefits:
Not specified