Customer Solutions Representative

Position:
Remote Customer Solutions Representative

Company:
Alorica

Location:
United States

Employment type:
Full-time

Work Arrangement:
Work at Home

Short Summary:
As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services, delivering exceptional customer support by resolving inquiries and providing solutions with empathy and professionalism.

Responsibilities:
- Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing.
- Take full ownership of issue resolution while maintaining a professional and positive attitude.
- Perform troubleshooting for mobile devices and networking issues.
- Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding.
- Effectively de-escalate challenging situations while maintaining a calm and positive demeanor.
- Identify sales opportunities to enhance customer accounts through additional products or services.
- Work collaboratively within a supportive and engaging call center team environment.

Requirement:
- Candidates must be at least 18 years old, possess a high school diploma or equivalent.
- Strong computer literacy and the ability to navigate multiple systems at once.
- A passion for helping people and creating a positive customer experience.
- Prior customer service or contact center experience preferred.
- Strong communication and active listening skills.
- Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays.

Benefits:
- Health, dental, and vision coverage with HSA options.
- Paid time off.
- Flexible pay options: daily or weekly pay.
- 401(k) retirement plan.
- Leadership development programs.
- Open access courses through Alorica Academy.
- Paid training and tuition reimbursement.
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
- Employee assistance program for personal and professional support.
- Additional voluntary benefits to meet individual needs.