Senior Product Manager

Position:
Senior Product Manager, Agent Enablement

Company:
Affirm

Compensation:
USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000
USA base pay range (all other U.S. states) per year: $173,000 - $233,000

Location:
United States, Remote

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Affirm is looking for a Senior Product Manager to join the Agent Enablement pod, responsible for tools and workflows that help agents support millions of customers effectively.

Responsibilities:
- Deeply understand customer and agent needs through research and data.
- Champion operational excellence by streamlining workflows.
- Design for scale using AI and automation.
- Drive a thoughtful roadmap and prioritize impactful opportunities.
- Translate insights into a clear product vision.
- Define metrics that matter and drive performance improvements.
- Build scalable systems for a growing business.
- Collaborate across the organization with various teams.
- Navigate ambiguity and lead innovation in a fast-paced environment.

Requirement:
- 5+ years of Product Management experience.
- Ability to craft intuitive experiences for customers and agents.
- Strong product intuition and analytical skills.
- Ownership and clarity in communication.
- Bonus points for experience with customer support platforms and AI automation.

Benefits:
- Health care coverage with all premiums covered for you and dependents.
- Flexible Spending Wallets for various expenses.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan at a discount.