Premium Ticket Coordinator

Position:
Premium Ticketing Coordinator

Company:
AEG

Compensation:
$21.27 - $30.12

Location:
United States, Los Angeles, CA

Employment type:
Full-time

Work Arrangement:
Onsite

Short Summary:
The Premium Ticket Coordinator will provide clerical, administrative, and "Day of Game" support for the Ticket Operations department under the general direction of Ticket Operations management.

Responsibilities:
- Process tasks and ticket orders using ticketing software.
- Coordinate and execute all ticket mailings and will call printing.
- Process payments and manage payment plans for contracted, event suite and Hyde Lounge clientele.
- Work game day operations for home games and special events.
- Troubleshoot any issues that may arise and fulfill last minute ticket requests.
- Prepare deposit reports and other reports as requested.
- Update and maintain the collections, payment plan and guest pass grids.
- Assist in building Crypto.com Arena offers for the Event Suite Sales team.
- Identify and suggest processing efficiencies for sales and ticket operations.

Requirement:
- High School Diploma or its equivalency (BA/BS Degree Preferred).
- 2-4 years of related work experience, with at least one year experience utilizing ticketing software.
- Highly organized, resourceful, detailed-oriented, quick learner.
- Ability to work under pressure of a fast-paced operation and under time constraints.
- Ability to handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
- Ability to prioritize workload and solve problems quickly and react to difficult situations appropriately.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Excellent guest and client service capabilities.
- Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems.
- Must be able to work evenings, weekends and holidays, as needed.
- Background in Sports/Entertainment/Hospitality industry preferred.

Benefits:
Full-time: Comprehensive benefits package including medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.