Service Sales Specialist

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role 

We are looking for a Service Sales Specialist to join our team. This is an Hybrid based in Bangalore role, reporting to the Sr. Director, Solution Consulting in the Professional Services department. The Service Sales Specialist is a quota-carrying sales professional responsible for driving the success of Zscaler's Professional Services. You will lead the technical scoping, pricing, and value positioning of our service offerings for Enterprise and Commercial clients. Partnering closely with the license sales team, you will craft compelling proposals and Statements of Work (SOWs) that accelerate customer value and ensure a smooth transition to our delivery teams.

What You’ll Do (Role Expectations)

• Achieve and exceed quarterly Professional Services (PS) booking targets by selling Zscaler's service packages and custom engagements
• Provide highly responsive support to Account Executives (AEs) via Slack, equipping them with the right PS collateral and sales tools to drive opportunity creation
• Drive and scale PS coverage and visibility across the assigned timezone, ensuring all active AE teams are supported and service opportunities are identified early
• Lead technical scoping sessions with customers to understand their business needs, translating them into implementable solutions while leveraging internal tools like Petra and Service Advisor to streamline scoping, quoting, and service positioning
• Develop and present proposals, Statements of Work (SOWs), and resource plans that articulate value and differentiators, collaborating with sales, engineering, channel partners, and customer success teams to ensure unified customer outcomes

Who You Are (Success Profile)

• You act like an owner with a passion for the mission and a strong bias for action, seamlessly navigating between high-level strategy and hands-on execution while operating with uncompromised integrity.
• You are an energized problem-solver who actively seeks out complex challenges and delivers high-impact solutions.
• You are a high-trust collaborator who thrives on open feedback, candor, and driving shared success across cross-functional teams.
• You are customer-obsessed, building deep empathy with internal and external stakeholders to solve real-world problems and champion their success.
• You operate with urgency in fast-paced environments, balancing speed and quality to deliver high-impact results for customers and the team.

What We’re Looking For (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5+ years of experience in a quota-carrying role selling Professional Services or complex technology solutions, with a consistent record of meeting or exceeding targets
• 2+ years of experience in technical scoping, producing detailed SOWs, and presenting the value of service engagements
• Strong technical background in security technologies, networking protocols, SaaS, and IaaS models
• Proven ability to thrive in fast-paced collaboration channels (e.g., Slack) supporting multiple Account Executives simultaneously
• Experience equipping sales teams with appropriate sales collateral and driving services program adoption

What Will Make You Stand Out (Preferred Qualifications)

• Skilled at building and maintaining strong relationships with customers and internal partners throughout the sales and delivery process

#LI-VV3 #LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.