Principal AI Engineer

Position:
Principal AI Engineer

Company:
Zscaler

Compensation:
Base Pay Range $185,500 - $265,000 USD

Location:
Remote - USA

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Zscaler is seeking a Principal AI Engineer to design and evolve the foundational AI platform for Customer Success AI products and internal-facing AI solutions. This role focuses on developing reusable platform capabilities that enable multiple AI experiences and partners closely with various stakeholders to ensure scalable, secure, and reliable AI-powered experiences.

Responsibilities:
- Design, evolve, and scale the Customer Success AI platform, including reusable services and reference architectures.
- Build and maintain foundational AI infrastructure such as orchestration services, context engines, and workflow execution frameworks.
- Optimize platform capabilities for enterprise-grade performance and resilience.
- Lead technical architecture and engineering standards across multiple AI products.
- Partner cross-functionally to evaluate emerging AI technologies and align platform evolution with business needs.

Requirement:
- Foundational understanding of AI/ML technologies and experience with AI-driven solutions.
- 10+ years of software engineering experience, including 4+ years in production AI or machine learning systems.
- Deep expertise in distributed systems and cloud-native architectures.
- Strong leadership, mentoring, communication, and systems thinking skills.

Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!