DevOps Engineer

Position:
DevOps Engineer

Company:
Zoom

Compensation:
Minimum: $98,900.00
Maximum: $228,700.00

Location:
United States

Employment type:
Full time

Work Arrangement:
Remote

Short Summary:
We seek a DevOps Engineer to maintain, scale, and enhance reliable SaaS platforms operating in distributed, large-scale environments. This role emphasizes operational excellence, automation, observability, and performance to ensure service availability and scalability.

Responsibilities:
- Operating, scaling, and continuously improving software-as-a-service production platforms across distributed environments.
- Designing and implementing uninterrupted solutions to ensure continuous operation for services with an availability target of 99.999%.
- Developing and maintaining disaster recovery strategies across data centers located in various regions.
- Developing and maintaining automation, tools, and scripts to enhance deployment efficiency while minimizing manual tasks and improving overall operational workflows.
- Implementing and improving monitoring, alerting, and observability to ensure proactive identification and prevention of potential issues.
- Owning system performance, availability, and scalability for services that directly engage with customers.
- Analyzing system behavior and performance data to pinpoint bottlenecks and uncover optimization opportunities.
- Leading incident response efforts, performing root cause analysis, and implementing lasting remediation measures to address identified issues effectively.

Requirement:
- 6–10 years of experience supporting and operating SaaS production systems in DevOps or SRE roles.
- Design systems that are highly available and meet uptime targets as high as 99.999%.
- Demonstrate expertise in designing and implementing disaster recovery strategies across multiple regions.
- Demonstrate expertise managing distributed systems within production environments that directly serve customers.
- Demonstrate expertise in handling incidents, managing on-call operations, and conducting thorough root cause analysis to address and resolve issues effectively.

Benefits:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.