Customer Success Manager

Position:
Customer Success Manager - Healthcare

Company:
Zoom

Compensation:
Minimum: $88,600.00
Maximum: $177,300.00

Location:
United States (Remote, Arizona, California, Denver, Colorado)

Employment type:
Full time

Work Arrangement:
Hybrid

Short Summary:
We are looking for an amazing Customer Success Manager (CSM) to join our Healthcare Vertical team. The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.

Responsibilities:
- The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts
- Develop and maintain long-term relationships with stakeholders within assigned accounts
- Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
- Plan and conduct on-boarding and training for new customers
- Closely manage and nurture accounts to identify and eliminate risk attribution
- Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
- Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

Requirement:
- 5+ years experience and a proven track servicing strategic accounts
- 3+ years working servicing clients within the healthcare space
- BA/BS degree or equivalent work experience
- Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video vendors is highly preferred
- Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills
- Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
- CRM experience with Salesforce.com preferred
- Ability to deliver customized presentations and demonstrations via web conference
- Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service is preferred
- Strong acumen of software industry
- Great interpersonal skills with a positive attitude
- Prior experience managing healthcare accounts preferred; familiarity with health system stakeholders (clinical, IT, and administrative) and the regulatory environment they operate in is a plus.

Benefits:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.