Resident Engineer - Data Center Infrastructure

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Position Overview:

Term: 3 years Location: Endicott, NY Pay: $50.00 per hour; commensurate with experience

Weekend Coverage: Saturday – Tuesday - 12 Hr
Hours: 12:00AM – 12:00PM EST

We are seeking an experienced Resident Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments.

The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.

What you will do as the Resident Service Engineer:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPU’s, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on-call support rotations and after-hours maintenance windows as required.

What you will bring to the team:

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands-on experience with server platforms from manufacturers such as:
• Supermicro
• Dell PowerEdge
• Hewlett Packard Enterprise (HPE)
• Lenovo
• Cisco UCS
• Strong understanding of:
• Server architecture
• RAID technologies
• Power and cooling systems
• Storage infrastructure
• Data center operations
• Experience performing hardware diagnostics and break-fix repairs.
• Working knowledge of Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.

Preferred Qualifications

• Industry certifications such as:
• Supermicro Specialist
• Cisco Certified Technician (CCT)
• CompTIA Server+
• Dell EMC Proven Professional
• HPE ASE or ATP
• Microsoft Certifications
• Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
• Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
• Familiarity with cloud infrastructure and hybrid data center environments.

#LI-TB1

Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.