Senior Product Manager

Title: Senior Product Manager Location: New York, NY

Your Impact on our Mission

Healthcare should work for patients - but it doesn't. Instead of easy access, patients face outdated insurance directories, long phone holds, weekslong wait times, and surprise bills. In any other industry, this experience would be unacceptable. But in healthcare, patients lack market power and are expected to tolerate broken systems. Zocdoc's mission is to give power back to the patient. We've built the leading healthcare marketplace, helping people find and book care across 50 states, 200+ specialties, and 12,000+ insurance plans. By giving patients choice and visibility, we enable a system where providers compete for patients - not the other way around.

Zocdoc now brings on entire health systems and practice groups at once, connecting tens of thousands of providers through automated pipelines. At that scale, the hard part is keeping every provider accurate and every booking intact as rosters change, schedules shift and data arrives that no one has seen before. As a Senior Product Manager on the Provider team, you'll own that problem. You'll build the products that make our provider network self-correcting: problems are caught before a patient or practice notices, most are fixed automatically, and every decision makes the next one faster. You'll also make sure Zocdoc reflects how each practice actually wants to work, so practices can trust every booking they get. You'll shape how people and AI agents work together to run the network as it grows many times over, and you'll make sure that when a patient books on Zocdoc, the appointment is real. If you're excited to do that alongside deeply thoughtful, driven, and collaborative teammates, we'd love to meet you.

You'll enjoy this role if you are…

• Personally motivated by improving our healthcare system
• Drawn to high-leverage problems, where getting it right lets the whole business scale
• Excited to build products where people and AI agents work side by side, and to earn the trust that requires
• Someone who thinks in systems and goes after root causes
• A first-principles thinker who thrives in ambiguity and can always find the crawl/walk/run path
• Comfortable owning an outcome end to end, from the strategy to the metric that proves it worked

Your day to day is…

• Own the vision, strategy and roadmap for keeping provider data and bookings accurate as Zocdoc scales
• Set the goals that define success, get them instrumented, and report progress to leadership
• Own how practices tell Zocdoc the way they want to work, and make sure Zocdoc keeps reflecting it as practices grow and change
• Make that easy to set up and keep current, whether a practice does it itself, an internal team does it for them, or it comes from the systems a client already uses
• Balance giving practices control over what gets booked with keeping care accessible to patients
• Turn cancellations, reschedules and resolved issues into lasting fixes, so the same problem doesn't happen twiceFind the biggest sources of breakage across the provider lifecycle and decide where to invest, using data and time with the people closest to the problem
• Decide where automation and AI agents take over, where people stay in the loop, and how we know it's working
• Lead discovery, write clear requirements and ship iteratively with Engineering and Design
• Work with the teams that own provider data, insurance, visit reasons, availability and EHR integrations so problems get fixed at the source
• Partner with Operations, Account Management, AI Operations, Data Science and peer PMs, and bring them along on strategy and tradeoffs

You'll be successful in this role if you have…

• 5+ years of product management experience, ideally in operational tooling, workflow or case management, configuration products, or internal platforms for B2B SaaS
• A track record of shipping products that remove manual work at scale, with measurable gains in throughput, resolution time or automation rate
• Experience with automation or AI-powered products, including human-in-the-loop design
• Experience treating internal teams as customers: you've sat with operators, learned their workflow, and built what they needed
• Experience building configuration products that customers set up themselves, balancing flexibility with simplicity
• Comfort with technical depth, from APIs and event-driven systems to data models, and the ability to dive deep with engineers while telling a clear story to business stakeholders
• A data-driven approach: you define the metrics, get them instrumented, and use SQL or similar tools yourself
• Familiarity with EHRs, provider data or healthcare operations is a plus, or a strong curiosity to learn them fast

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified