Account Manager - Growth Markets

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Manager -  Growth Markets to support existing and prospective customers across an assigned book of Growth Markets accounts within our State, Local, and Education (SLED) segment. The successful Account Manager will execute selling initiatives that develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge, Security, Wi-Fi, VoIP, and Managed Services across targeted Public Sector accounts.

Our Account Manager - Growth Markets is a proactive account owner who identifies, shapes, and secures new opportunities across Growth state and local government, K-12, and Higher Education accounts while owning the sales and customer lifecycle. This role requires working knowledge of E-Rate, government procurement and funding cycles, consultative selling, relationship management, and disciplined account ownership. The ideal candidate thrives in a high-volume, virtually managed sales motion spanning multiple geographies and SLED subsegments.

Location: This is a fully remote / virtual position. Zayo's Growth Markets team is designed for national, coast-to-coast coverage, with core markets being a top priority for hiring location.

Responsibilities:

• Generate sales revenue by actively promoting Zayo products and services to targeted Public Sector account modules, including E-Rate, cooperative agreements, and state contracts.
• Manage a high volume of inbound and outbound engagement with a clear strategy for prioritizing accounts and opportunities.
• Identify, initiate contact with, and qualify potential customers and sales opportunities across assigned Growth Markets accounts.
• Present proposals and guide customers through the sales process using a consultative approach.
• Maintain current business relationships with customers while identifying opportunities to protect and grow revenue.
• Apply knowledge of customers, industry, procurement cycles, and Zayo services to achieve revenue objectives.
• Analyze customer requirements to understand how Zayo products and services can be applied to meet customer needs and solve business problems.
• Develop and maintain records of customer activity for reporting of sales, pipeline, and forecasts.
• Track, analyze, and report on sales performance, pipeline, and forecasts in Salesforce and related reporting tools.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met.
• Keep abreast of the competitive landscape and Growth technologies to best position Zayo in the marketplace.
• Collaboratively work as part of a team while concurrently performing as an individual with minimal supervision.

Qualifications:

• Bachelor's degree preferred, or a minimum of two (2) years of business/Public Sector sales experience with technology-focused products.
• Preferred working knowledge of the E-Rate program and ability to align Zayo's services with funding cycles, RFP timelines, and eligible service categories.
• Ambitious, aggressive, and coachable.
• Proven ability to build and maintain customer relationships.
• Strong financial acumen.
• Quick learner who collaborates well with others.
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills.
• Excellent time management and organizational skills.
• Excellent skills working with Salesforce CRM and related sales reporting tools.
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.
• Excellent interpersonal skills with the ability to work effectively with a diverse group of personalities, show respect for others, and present information with effective communication and presentation skills.
• High tolerance for ambiguity and the ability to work successfully in a matrix management model.
• Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce experience strongly preferred.
• Willingness to learn Zayo's value proposition, products, and services.

Estimated base salary range: $58,660 - $83,800 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.