Customer Success Manager

Yubico Inc. | Cybersecurity

1h 14m ago

On-site

Full Time

United States of America

Title: Customer Success Manager Location: Stockholm, Sweden

Meet Yubico

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.

Why Join Our Mission?

At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values:

Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience.
Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult.
One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together.

Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.

At Yubico, we offer:

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role

Yubico is seeking a Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines.

As a CSM, you will be responsible for assisting customers through their entire Yubico journey—from start to finish. Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, retention, and renewal.

Tasks and Responsibilities:

Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services
Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users
Maintain an ongoing cadence of communication with customers about their roll-out, adoption, and challenges throughout their customer journey
Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
Partner with internal Operations and Logistics teams to navigate global hardware deployment, custom requests, and supply chain timelines for enterprise customers
Marshal resources across Yubico as needed to support customers requirements

Basic Qualifications:

A successful candidate should meet the following qualification requirements:

Three or more years’ experience in Customer Success Management or Account Management in information technology
Experience in working with complex, multi-divisional, multi-geographical customers
Proven track record of working in a customer facing role
Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
Excellent problem-solving abilities and ability to communicate clearly, both written and oral
Excellent presentation skills and ability to speak to multiple audiences (i.e.,: exec, business, technical)
Driven, self-motivated, enthusiastic, and with a “can do” attitude
Flexible approach, able to operate effectively with uncertainty and change
Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication
Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments a plus
Proficiency with modern CS and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.

Required Skills

salesforcegainsight

Required Languages

🇬🇧 English