Change and Communications Lead - B2B Saas

£65,000–£75,000 pro rata OR £450–£550 per day  
6-Month Initial Engagement – Likely Extension  
Fully Remote – UK | Occasional Office Visits  
FTC or Consultant / Contract

YourCode Recruitment is working with an established B2B SaaS organisation looking for an experienced Change & Communications Lead to support a significant product transformation and launch programme.

This is not a traditional corporate or internal communications role.

You’ll work at the centre of a major product change, taking ownership of communications, stakeholder engagement, customer transition and launch readiness as the business introduces significant changes to its software platform.

Working across Product, Customer Success, Marketing, Sales, Support and senior leadership, you’ll ensure customers and internal teams understand what is changing, when it is happening and what it means for them.

The initial engagement will be six months, with a strong possibility of extending to nine months. The business is flexible around appointing someone on either a fixed-term or consultant/contract basis.

The Role

You’ll develop and own the communications and stakeholder engagement strategy supporting the product transition, creating a structured programme covering everything from early customer engagement through to launch, migration and adoption.

Key responsibilities will include:

• Develop and own the communications strategy for a significant SaaS product change  
• Build clear communication plans for different customer and stakeholder groups  
• Create and manage the communications roadmap across pre-launch, launch, migration and post-launch adoption  
• Develop customer transition and migration communications  
• Coordinate product launch announcements, updates and readiness communications  
• Anticipate customer concerns and develop appropriate messaging  
• Work closely with Product, Customer Success, Marketing, Sales and Support teams  
• Develop executive briefings and senior stakeholder communications  
• Create launch messaging, FAQs, customer communications, presentations and internal briefing materials  
• Maintain launch calendars, communication schedules and key milestones  
• Establish clear communication governance and approval processes  
• Monitor stakeholder readiness, engagement and communication effectiveness  
• Identify communication risks and provide recommendations to senior leadership

About You

We’re looking for an experienced communications and change professional who is comfortable operating within a complex B2B SaaS or technology environment.

Ideally, you will have:

• Significant experience in senior communications, change or transformation roles  
• Experience supporting a major SaaS/software product launch, platform migration or digital transformation  
• Strong customer-facing communications experience  
• Experience creating communications for multiple audiences and stakeholder groups  
• Excellent written communication and messaging skills  
• Strong senior and executive stakeholder management experience  
• Experience coordinating multiple workstreams within a complex change programme  
• Strong understanding of product launch, customer migration or change adoption  
• Ability to bring structure and clarity to complex programmes  
• Confidence challenging stakeholders and identifying communication or adoption risks  
• A proactive, hands-on approach with the ability to work independently

Previous experience within B2B SaaS or software would be highly advantageous, particularly if you have worked on a significant product launch, platform transition or customer migration.

The Opportunity

This is an opportunity to play a central role in a strategically important product transformation within an established software organisation.

Rather than simply communicating a change once decisions have been made, you'll be embedded within the programme and help shape how customers, employees and other stakeholders are taken through the transition.

Apply today or contact YourCode Recruitment for a confidential discussion.