Digital Communications Officer

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Overview

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

Reporting to the Yale Health Director of Communications, the Digital Communications Officer will manage social and digital media activities, provide brand and graphic support for web assets, publications, presentations, campaigns, and events. The Digital Communications Officer will assist the Director of Communications in managing and implementing Yale Health’s annual communications plan.

Additional responsibilities include:

Social Media

• Manage social media activities and campaigns for Yale Health.  Continually evaluate effectiveness of program and provide analytical and statistical data as needed/requested, from specific-channel platforms.
• Develop and edit short-form video content for social media.  Maintain and coordinate the continued development of Yale Health’s social media sites.
• Work with director and other internal staff to curate stories and posts on appropriate channels.
• Evaluate and advise on emerging social media opportunities on various channels.

External Website

• Under the direction of the Director of Communications, manage updates and revisions to the public-facing website.  Manage and provide regular analytical data to department and senior leaders.
• Maintain graphics, photos, and digital elements on the public-facing website.

Communications & Editorial Support

• Develop and edit short-form video content for digital signage and internal communications.
• Maintain Communications and Yale Message calendars to ensure alignment across projects and campaigns.
• Serve as a videographer and photographer for departmental projects and initiatives (e.g., birthday celebrations, internal recognition events).
• Place and track print and production orders with Yale Printing and Publishing Services (YPPS); ensure timely delivery.  Modify existing materials using Canva and prepare final outputs.

Signage

• Develop and maintain digital signage messaging throughout Yale Health Center.  Manage the ordering, proof review, and installation of signage across Yale Health facilities.
• Coordinate with vendors, oversee installation logistics, or perform self‑installation when needed.
• Coordinate print projects, signage, and vendor relationships.  Support weekly updates of elevator signage campaigns.

Miscellaneous

• Maintain a digital library of assets.  Assist with other communications and department responsibilities as assigned.

Schedule:  Full-time, Monday – Friday, 37.5 HRS, weekdays 8:30- 5pm.  May include occasional weekend, holidays and recess hours.

This is a 2-Year Fixed Duration Position.

Required Skills and Abilities

1. Two to four years of marketing, public relations, or communications experience, preferably in a health care setting. 

2. Computer literate, with a solid understanding of traditional communications, public relations, and emerging media.  Strong working knowledge and proficiency in Microsoft Office, website publishing, social media, and Canva. Illustrator, photo and video-editing software, and applications.

3. Strong written and verbal communication skills.  Excellent attention to detail and follow-through, strong organizational skills, and the ability to multitask. Acts with integrity, sound, and mature judgment; excellent attention to detail and follow-through.

4. Self-starter, ability to work independently and learn new programs/applications as needed. Possesses a positive sense of humor and an ability to deal constructively with stressful situations.

5. Maintains an enthusiastic and upbeat style, with energy and ambition for team success.  Attacks everything with drive and energy, with a focus on the expected results; not afraid to initiate action before all the facts are known; proven success at executing.

Preferred Skills and Abilities

Bachelor’s degree in communications, marketing, media studies, or public relations, or a related field, with relevant experience.

Principal Responsibilities

1. Designs, edits, proofreads, prepares layouts, and formats online and printed materials utilizing appropriate equipment and/or software. 2. Delivers creative, cost effective solutions for all projects (email, web, print, etc.). 3. Capable of supporting clients with questions about production techniques, materials, project specifications, graphic content, and media requirements. 4. Works collaboratively with interactive teams to create a seamless communications effort, with the goal of ensuring Yale’s pre-eminence in communicating its key programs and stories. 5. Maintains shared server resources. 6. May perform other duties as assigned. Required Education and Experience Bachelor’s Degree and a minimum of three years of experience working in complex organizations or an equivalent combination of education and experience. Required License(s) or Certification(s) Required License(s) or Certification(s): Physical Requirements Physical Requirements:

Job Posting Date

10/26/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (P4)

Salary Range

$55,000.00 - $85,000.00

Benefits

A general description of the benefits to be offered with this Managerial & Professional position is available at:

Yale Benefits

Time Type

Full time

Duration Type

Staff Fixed Duration (Fixed Term)

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.