Lab Support

Title: Lab Support

Location: Malvern, Pennsylvania, United States

Catalyx is seeking a Lab Systems MLL Support Specialist provides technical and application support for laboratory IT systems, equipment, and infrastructure within a regulated pharmaceutical and life sciences environment.

Key Responsibilities

• Provide day-to-day IT and technical support for laboratory systems, applications, and equipment.
• Troubleshoot hardware, software, network, and application-related issues within laboratory environments.
• Support Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), and other laboratory applications.
• Assist with the installation, configuration, maintenance, and connectivity of laboratory instruments and equipment.
• Provide technical support to laboratory scientists, QC analysts, technicians, and manufacturing personnel.
• Manage incidents, service requests, and problem resolution through IT service management tools.
• Work with IT infrastructure, application teams, vendors, and laboratory stakeholders to resolve technical issues.
• Maintain system documentation, standard operating procedures (SOPs), and technical records.
• Support system upgrades, changes, testing, and validation activities.
• Ensure laboratory systems operate in compliance with GxP, GMP, and 21 CFR Part 11 requirements.
• Participate in audits, system reviews, and continuous improvement initiatives. Requirements Requirements
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline, or equivalent practical experience.
• Experience providing IT, application, or technical support in pharmaceutical, biotechnology, medical device, or life sciences environments.
• Experience supporting laboratory systems, scientific applications, or laboratory equipment is highly desirable.
• Experience working in a regulated GxP/GMP environment is preferred Technical Skills
• Knowledge of Laboratory Information Management Systems (LIMS).
• Familiarity with Electronic Laboratory Notebooks (ELN) and laboratory applications.
• Understanding of Windows operating systems, networking, hardware, and software troubleshooting.
• Experience with laboratory instrument connectivity and integration.
• Familiarity with IT service management, incident management, and ticketing systems.
• Understanding of system validation, change control, and technical documentation. Regulatory Knowledge
• Understanding of GxP and GMP requirements.
• Familiarity with FDA 21 CFR Part 11.
• Knowledge of computer system validation (CSV) and data integrity principles.