Customer Support Representative

Position:
Customer Support Representative

Company:
Xsolla

Location:
Russia

Employment type:
Full time

Work Arrangement:
Remote

Short Summary:
Join our dynamic International Support Team at Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. Assist gamers and partners around the world, helping resolve issues and build lasting relationships.

Responsibilities:
- Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
- Provide support in English and Russian ensuring that players and partners feel heard and understood.
- Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
- Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
- Monitor system performance and escalate technical issues to relevant departments.
- Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met.

Requirement:
- Fluent in both English and Russian (spoken and written), with strong communication skills.
- A natural problem-solver who enjoys helping people and providing excellent customer service.
- Be willing to work a 2x2 schedule with night shifts.
- Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
- Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates.
- Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn.
- Ability to work in a fast-paced environment and remain calm under pressure.

Benefits:
- Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work.
- Professional growth: Paid professional training and attendance at specialized conferences.
- Opportunity for professional growth within the company and department.
- Access to the corporate library.
- Health & dental insurance.
- No dress code.
- Comfortable and new office environment.