Customer Success Manager

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. 

We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.

foreUP provides the industry's best software for managing golf courses. We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation. We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing. Our strength is in the breadth of solutions we provide and our drive is to make it easier for these small club owners to provide the best experience.

The foreUP sales organization is looking for a passionate Customer Success Manager who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs. For this position, the ideal candidate will have account management and/or sales experience. Industry experience is a plus.  

The Customer Success Manager (CSM) owns the business relationship with our valued customers. The CSM is motivated and rewarded by driving client retention, driving enhanced business solutions, and identifying opportunities to extend products and services into the client account. The desired outcomes that a CSM will be measured are by increased retention and satisfaction rates, increased utilization of additional products and services (adoption), and an increase in overall lifetime value of each account.

Some of the things you'll do:

• Operate as a key point of contact for your assigned customers

• Maintain and develop existing customer relationships 

• Advise customers on how to best utilize their solutions and update on new solutions as they become available

• Identify and grow sales opportunities within assigned territory

• Meet and exceed your sales quota and client retention goals

• Record all activity in our customer relationship management database

• Execute on strategies developed and communicated by sales management

Qualifications

What would make me a good candidate?

• 3+ years of relevant sales experience; Bachelor’s Degree preferred
• Proven account management and sales experience or other relevant experience

• Demonstrate ability to communicate and influence verbally and in writing

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Technology savvy

• Effective time management and project management skills

• Ability to work independently in a fast-paced environment with changing priorities.

Working arrangements:

Fully Remote in United States of America: You can work fully remote in this position, provided you have eligible working rights in United States of America and do not require sponsorship.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: 

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor. 

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

To start your application, please submit your resume, and we will be in touch as soon as we can.

Xplor/foreUP is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Xplor/foreUP maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.