Senior AI QA Test Automation Engineer – CX Agent

The Role:

We're seeking a Senior AI QA Test Automation Engineer to take a leading technical role in AI quality and test automation. You will work primarily with our AWS Bedrock AgentCore-based CX Agent Suite, a multi-agent customer-support system covering intent routing, FAQs, deposit-status queries, and human handoff. You will design and build the evaluation and QA tooling required to validate AI agents reliably, while also contributing to technical standards and best practices across QA.

This is a Senior Individual Contributor (IC) role with a strong technical and strategic focus. You'll work closely with QA leadership, Data Science, and Engineering to architect scalable AI evaluation systems, establish technical standards, and drive the evolution of our AI evaluation framework. Our current evaluation harness is based on DeepEval and is evolving towards a broader agentic evaluation architecture. You will have the opportunity to evaluate and prototype emerging agent-orchestration approaches, including Strands Agents, and contribute to architectural decisions around their adoption.