Customer Success Specialist

Title: Customer Success Specialist Location: San Francisco

About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
What You’ll Do
Onboard and activate providers - listing live, enrolled, recruit and hire.
Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
Be the voice of the provider and the program back to product, engineering, and sales.
Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
What You Bring
2+ years in sales, account management, or customer success.
A background in education; early childhood education preferred.
Experience building products or internal tools, with hands-on comfort using AI tools.
Location
Based in San Francisco, in-office with the team, five days a week.