[TALENT POOL] Support and moderation specialist

Interested in a role like this on our team? Let’s stay in touch.

Below, you’ll find the responsibilities and requirements for the role we’re building a Talent Pool for. If this role interests you and your experience matches the requirements, share your CV — we’ll keep your profile on file for future consideration.

This is an invitation to join our Talent Pool, rather than an application for a current vacancy. Our recruitment team may get in touch in the future if a suitable role opens up.

We’d love to stay connected!

Wisebits is an international IT holding with a strong technical team!

Our key product is a high-load video hosting platform used by millions of people worldwide every day. With over 15 years on the market, we've built a professional team that values engagement and initiative.

If you're excited about working with a high-load product and want to have an impact on its development, join us!

What you'll be working on:

• Review and moderate content, including text, images, and videos, to ensure compliance with company guidelines and policies.
• Identify and remove inappropriate, offensive, or spammy content.
• Respond to user inquiries and support requests through various communication channels
• Provide accurate and timely information to users, addressing their concerns, and resolving issues effectively.
• Troubleshoot technical problems users may encounter and escalate technical issues to the appropriate teams.
• Provide insights and recommendations for improving User s engagement and content quality.
  What we expect from you:
• The candidate must have EU work permit.
• Strong written and verbal communication skills, B2 or higher level of English language proficiency.
• Experience in customer support, content moderation.
• Ability to remain calm and professional when dealing with difficult situations or users.
• Familiarity with online platforms and social media.
• Proficiency in using moderation tools and software.
• Ability to work during weekends.

What we offer:

• No bureaucracy — flexible working conditions.
• Comprehensive benefits package, including health insurance and language courses.
• Remote work.
• The active and cool team.

Salary: €1,300 gross per month. The compensation level is fixed for this role.