Enterprise Support Specialist

Position:
Wise Platform Enterprise Specialist

Company:
Wise

Compensation:
11,000 - 15,400 BRL Monthly

Location:
Brazil, São Paulo

Employment type:
Not specified

Work Arrangement:
Hybrid (minimum 3 days at the office)

Short Summary:
As an Enterprise Support Specialist for Wise Platform, you will drive operational efficiency and scalability for our partners, acting as their main point of contact and providing advanced-level support throughout the partner lifecycle.

Responsibilities:
- Implementation and Operational Setup: Review partners’ environments, deliver training, and streamline processes.
- Build and Test: Conduct training on support structures and manage technical ecosystems for partners.
- Launch and Post-Launch: Provide high-quality support, monitor performance KPIs, and gather partner feedback.
- Long-term Strategic Direction: Own projects from ideation to completion and advocate for partners' needs.

Requirement:
- Proven experience in delivering premium support within an Enterprise environment.
- Strong analytical skills and ability to manage complex issues for high-value clients.
- Excellent communication skills and project management experience.

Benefits:
- RSUs in a rapidly growing company
- Flexible working model
- Annual self-development budget
- Health and dental allowance for you and your dependents
- Company-paid life insurance and EAP program
- Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day annually
- Paid 6-week sabbatical leave after four years
- 18 weeks of paid parental leave after a year with us
- Transportation and food vouchers
- Access to 3,500 gyms and studios throughout Brazil