Manager, Client Services

Position:
Manager, Client Services

Company:
Whalar

Location:
United Kingdom, London

Employment type:
Not specified

Work Arrangement:
Hybrid

Short Summary:
Whalar is seeking a Manager to help bring creator-led campaigns to life, working directly with creators and brands to manage relationships, guide creative processes, and ensure smooth campaign execution.

Responsibilities:
- Project manage and direct day-to-day operations of campaign delivery with exemplary client service.
- Manage, develop, and mentor Direct Reports, supporting career pathing and goal setting.
- Track and manage campaign budgets, ensuring they are kept on track.
- Analyze large datasets, interpreting and presenting data to stakeholders.
- Ensure creator briefing materials reflect the brand’s vision and campaign needs.
- Develop client relationships and identify new commercial opportunities.
- Showcase strong client and objection handling skills.
- Lead and participate in internal and external meetings, adding value with knowledge of the brand and campaign goals.
- Assess campaign performance against key performance indicators (KPIs).

Requirement:
- 4+ years of agency or brand experience.
- Experience managing a team and understanding the social media advertising ecosystem.
- Proficient in managing and analyzing large datasets with advanced Excel and/or Google Sheets skills.
- Strong organizational, detail-oriented, and interpersonal skills.
- A proactive ‘can do’ attitude and a curiosity for industry innovations.
- Multiple languages are a plus.

Benefits:
- Private medical insurance.
- Health cash plan.
- 25 days of PTO + Sick days + Winter break.
- Private pension scheme.
- Monthly phone/internet reimbursement.
- Professional development stipend.
- New joiner home office allowance.
- Up to 16 weeks of paid maternity/paternity leave.
- Calm App subscription (Add up to 4 dependents).
- Volunteer days.
- Social programs.