Internal Communications Representative

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 307 Pay Range: $68,300.00 - $102,500.00

Job Description

The Internal Communications Representative supports and helps deliver communication plans and tactics aimed at engaging and informing WGU employee audiences across the university and affiliated entities, enabling them to support our students and our mission.

Primary Duties

•    Build strong working relationships with different teams and leaders across the WGU system, typically in support of a strategic lead who owns the internal client relationship, to help develop and deliver audience-focused content and communications.
•    Put communication plans into action by creating compelling written and visual communications for multiple audiences, adjusting tone and approach to fit each audience and internal client’s needs.
•    Utilize a variety of communication channels, including Email, newsletters,  employee intranet, and employee events
•    Work effectively with teammates and internal stakeholders to solve complex problems.
•    Adapt quickly to changing needs and priorities.
•    Support projects outside of the core role to accomplish objectives that advance WGU’s mission and vision.

Primary Responsibilities

• Collaborates with individuals and teams to develop and integrate communication plans that support WGU initiatives.

• Supports initiatives that foster employee engagement, contributing content and execution support to established engagement measurement efforts.

• Creates content for newsletters, emails, presentations, monthly town halls, and the employee intranet.

• Supports the planning and implementation of town halls, all-hands meetings, and other events throughout the year.

• Edits and proofreads content for accuracy, appropriateness, and grammar while ensuring content meets internal communications best practices and follows style guides.

• Adheres to and operates within established communications policies and procedures.

• Manages projects that support internal communications.

• Supports special initiatives, as needed.

• Performs other job-related duties as assigned.

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Knowledge, Skills, and Abilities

• Superior writing skills.

• Strong copy-editing and structural editing skills, applying established style and voice standards.

• Proficient in building clear, well-organized visual presentations (PowerPoint).

• Knowledge of intranet applications and other content management systems.

• Ability to take complex information and create audience-specific content that is comprehensible, memorable, and has a measurable impact.

• Ability to build relationships and collaborate with individuals and teams.

• Strong problem-solving skills with the ability to investigate appropriate resources and involve partners when appropriate.

• Self-directed with a strong tendency for action.

• Able to take initiative and act independently within the assigned discipline, designated special projects, and/or initiatives.

• Ability to solicit and share feedback openly, listen with empathy, and approach conflict proactively.

• Skilled at adapting to changing timelines and plans.

• Comfortable with ambiguity.

• Ability to assert self appropriately and champion ideas, as well as motivate and inspire others.

Education

• Bachelor’s degree in Communications, English, Organizational Development, or a related field of study.

Experience

• 3 years of related experience, such as hands-on experience producing multimedia channel communications (email, intranet/CMS content, presentations, event materials) in an internal communications, corporate communications, marketing communications, journalism, or similar communication-focused role.

Experience in Lieu of Education

• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.

• Generally, equivalent relevant experience is defined as:

• 1 year of experience for 1 year of education.

• Determined at the discretion of the hiring manager.

Additional Information

• This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.

• The contents of this document or related job requirements may change at any time, with or without notice.

Travel Requirements

• Requires occasional travel of up to 20%.

• Includes required attendance at designated company summits, typically one to two per year.

• Additional travel may include:

• Conferences

• Visits to company locations

• Other business-related events as needed

• Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.