AVP & Operations Product Owner - Bank Operations

SUMMARY:

The AVP & Operations Product Owner owns the full roadmap, backlog and day-to-day direction including products, features, or initiatives within a business area supporting business and technology work sets. This role makes routine prioritization and trade-off decisions within an established roadmap, engages directly with business stakeholders to refine needs, and is accountable for the flow and quality of value the team delivers. They operate under limited supervision and represent the voice of the customer for their capability.

SUPERVISOR RESPONSIBILITES:

No direct supervisory responsibility. Provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners related to assigned product areas, backlog priorities, requirements, workload coordination, process changes, testing, implementation activities, and release readiness. Leads backlog refinement, delivery planning, requirements clarification, and stakeholder alignment by serving as the primary day-to-day decision-maker for the team within the approved roadmap. Coordinates work across business, technology, vendor, and functional teams; facilitates timely communication of progress, risks, dependencies, and priority changes; supports issue resolution; and helps ensure delivered work is completed in accordance with established priorities, acceptance criteria, service expectations, risk controls, regulatory requirements, compliance obligations, and defined success measures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Consults with key stakeholders to determine business objectives and success factors.

Collaborates with business area to collect, analyze and evaluate information related to business systems.

Documents business requirements, functional requirements, and design specifications.

Coordinates with the application analyst counterpart to document technical requirements.

Analyzes and manages new and existing system utilization by the end user.

Assists in the development of training materials to ensure proper usage and highest optimization of the applications.

Serves as an expert in business system solutions in alignment with assigned business area.

Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.

Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.

Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes.

Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.

Fosters strong relationships with supporting vendors, IT teams, and supported business area.

Opens and tracks support tickets and feature requests.

Responsible for the work effort within assigned applications during acquisitions.

Tests new functionality and documents test plans in correlation with the business area.

Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.

Maintains a strong understanding of risks and controls of the business area and applications supported. 

Collaborates with project management on new initiatives within assigned area of responsibility.

Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.  You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.

Clear, concise, and effective written and oral communication skills to express thoughts, ideas, and concepts to management, bank employees, and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments, and vendors.

Demonstrated ability to manage multiple priorities, meet critical deadlines, and work under difficult time restraints.

Strong organizational and prioritization skills.

Ability to multitask and work under pressure.

Ability to manage multiple projects simultaneously and work independently.

Team player with a positive outlook.

Demonstrated leadership ability and skills.

Excellent analytical and decision-making skills.

Strong written communication, analytical thinking, requirements documentation skills, attention to detail, and the ability to collaborate effectively with business and technology teams. Familiarity with Agile, Scrum, and iterative delivery practices is preferred.

Knowledge of and experience with Agile and Scrum methodologies is preferred as the organization continues to evolve its delivery practices and operating model.

Proficiency in Microsoft Office Products including Excel, PowerPoint and Word.

Bachelor’s degree or equivalent combination of education and experience, required. Degree in information systems, business, or analytics-related field, preferred.

Minimum of 5 years experience in product ownership, business analysis, technology, operations or related discipline with exposure to product ownership preferred.

Experience supporting technology, operational, or business initiatives. Exposure to Agile, Scrum, or other iterative delivery methodologies is a plus.

Provides clarification on assigned requirements and work items. Strategic prioritization, roadmap decisions, and cross-functional tradeoffs remain the responsibility of senior product leadership.