Websales Assistant

Are you a confident, customer-focused sales professional who enjoys turning enquiries into successful sales? We’re looking for a Web Sales Advisor to join an established and growing business in Bournemouth. This is an exciting opportunity for someone who enjoys working with customers, understanding their needs and providing expert, tailored solutions from initial enquiry through to delivery and after-sales support. You’ll become a key point of contact for customers, providing a friendly, professional and efficient service while developing your knowledge of a specialist product range. Full product training will be provided, making this a great opportunity for someone with the right attitude and a genuine desire to build a career. The Role You’ll be responsible for:

• Responding to online enquiries and converting opportunities into sales
• Understanding customer requirements and recommending the most appropriate products
• Providing expert advice and suggesting suitable alternatives where appropriate
• Managing customer orders and queries from initial enquiry through to completion
• Supporting customers throughout the sales journey, including post-sale support
• Ensuring customer requirements and specifications are processed accurately and efficiently
• Coordinating deliveries and ensuring customer promises are realistic and achieved
• Maintaining accurate records and clear documentation
• Resolving customer issues professionally and effectively
• Working collaboratively with colleagues to improve the customer experience and online sales processes
• Identifying opportunities to improve processes, reduce costs and enhance margins
• Keeping up-to-date product knowledge to provide customers with informed advice

About You We’re looking for someone who has:

• Previous experience in sales, web sales or customer service
• Excellent written and verbal communication skills
• A confident, professional and friendly approach
• Strong organisational skills and excellent attention to detail
• The ability to understand customer needs and provide tailored solutions
• A proactive approach and willingness to learn
• The ability to work independently while contributing positively to a wider team

Most importantly, you’ll be someone who genuinely enjoys helping customers and takes pride in delivering an excellent service. Working Hours 40 hours per week, 5 days a week The role operates across weekdays and weekends, with working hours between 8:00am and 5:00pm Monday–Friday and 9:00am–5:00pm Saturday–Sunday . Salary & Benefits £30,784 per annum (£14.80 per hour) The benefits package includes:

• Company pension
• Company events
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Free/on-site parking
• Referral programme
• Sick pay

Interested? If you’re an experienced sales or customer service professional looking for a role where you can develop specialist product knowledge, build strong customer relationships and progress your career, we’d love to hear from you. Apply now to find out more.