Product Manager

What you will do on your journey with WebBeds.

As a Product Manager, you will manage hotel partner relationships and optimise rate and availability performance through targeted, data-driven actions, supporting the Contracting team to maximise commercial outcomes and partner engagement.

You will work closely with internal teams and external partners, building strong relationships within the department and across the wider organisation.

In this role you will:

Key responsibilities

• Hotel partner relationships: Build and maintain direct relationships with hotel partners, responding to queries and supporting effective collaboration.
• Contract and offer loading: Assist with loading contracts and last-minute offers through Freshdesk and other relevant systems.
• Availability management: Maintain contractual allocations, last-minute availability, and overall portfolio availability to support commercial performance.
• Promotions and special offers: Work with hotel partners and Contracts Managers to coordinate promotions and secure competitive special offers.
• Stop sales management: Review, accept, or negotiate stop sales based on availability, demand, and commercial requirements.
• Production monitoring: Evaluate hotel production and agree appropriate follow-up actions with the Contracts Manager or Line Manager.
• Partner training: Train hotel partners on the supplier interface and support their effective use of extranet tools.
• Competitiveness analysis: Support competitiveness reporting and conduct regular price comparisons to help secure the best available rates.
• Contract mapping and activation: Assist with the mapping, loading, and activation of BAR contracts, ensuring information is accurate and complete.
• Booking recovery: Analyse and investigate third-party bookings and support their recovery to direct contracts in line with departmental guidelines.
• Supplier portfolio support: Manage a small portfolio of suppliers when required, maintaining relationships and supporting their ongoing performance.
• Lead identification: Identify and share new supplier leads and commercial opportunities with Contracts Managers.
• Contracting team support: Provide operational support to Contracts Managers, including assistance with urgent activities during business travel.
• Cross-functional collaboration: Work closely with Accounts, Reservations, Customer Care, Content, and other internal teams to resolve issues and support effective delivery.

The skills we would love to see in your suitcase!

• English is a must at an advanced level.

• Work experience in a similar role and /or with other contracting platforms is a plus.

• Commercial awareness in the travel industry.

• Ability to build effective working relations both internally and external.

• Personal effectiveness with strong communication and influencing skills.

• Comfortable using phone to negotiate with suppliers.

• Experience in working in fast paced and multi-cultural environment.

• Proactive, with ability to offer solutions to issues encountered.

• Good Microsoft Office knowledge, especially Excel and Outlook.

• Ability to use multiple systems.

• Team player.

• Ability to negotiate.

• Ability to work independently as well as part of the team.

• Ability to prioritize.

• Organized with impeccable attention to detail.

• Numerically astute.