Research & Insights Director (Social Intelligence)

Who We Are

We are the largest global socially-led creative agency, with unrivalled social media and influencer marketing expertise. With over 1,200 people in four continents, we deliver a global perspective to our clients in a time when social media is shaping culture.

We're proud to be a multi award-winning agency, with Cannes Lions, One Show, Webby and Shorty Awards, to name but a few. Our most recent work has seen us help Amazon Music, Lucozade and Adidas deliver some of their biggest and most innovative campaigns to date.

As well as creating for clients, we help educate the wider industry. Our Instagram publication The Feed tracks culture at the speed of social. 6,500 people registered or tuned into our events last year, and our reports garnered more than 20 million views.

The Opportunity

Are you a senior social intelligence and effectiveness leader passionate about connecting social data to brand and business strategy?

Do you excel at leading multi-market social intelligence programmes and turning complex datasets into clear, actionable commercial insight?

Do you want to lead and develop a talented team at a fast-growing, multi award-winning global creative agency?

We are looking for a Research & Insights Director to join our team in London following a number of exciting new client wins, particularly across FMCG. In this role, you will lead major client workstreams spanning social listening, performance analysis, measurement frameworks, reporting, audience intelligence, and campaign effectiveness—turning large volumes of data into clear, commercially useful insight that explains what happened, why it happened, and what to do next. You'll work closely with Strategy, Cultural Insights, Creative, Influencer, Paid Media, and Client Services, while leading and developing members of the R&I team and helping evolve our use of AI and automation.

Requirements

What You’ll Have Delivered Elsewhere

• Building measurement frameworks, KPIs, and benchmarks that connect social activity to brand and business objectives.
• Leading end-to-end social intelligence and effectiveness programmes, ensuring reporting outputs move beyond performance descriptions into genuine strategic learning.
• Designing and running social listening programmes across markets, categories, and languages using platforms such as Brandwatch, Talkwalker, Meltwater, Pulsar, and GWI.
• Developing audience profiling, segmentation, behavioral research, and competitor/cultural landscape analysis using social and survey data.
• Turning complex organic, paid, and earned social datasets into simple, compelling stories and actionable recommendations for senior clients.
• Partnering with Strategy and Creative teams to build test-and-learn programmes that refine work over time and unlock new creative opportunities.
• Leading research proposals, scopes, and new business responses, identifying opportunities to grow existing client relationships through new insight products.
• Helping evolve the agency's use of AI and automation across social intelligence, reporting, and creative effectiveness.
• Leading, coaching, and developing researchers across different levels while setting high standards for quality, storytelling, and strategic thinking.

What Else Are We Looking For?

• Social-first & Effectiveness-minded: Deeply familiar with platform and audience evolution, focused on proving true commercial impact.
• Strategic Storyteller: Ability to connect data to broader business challenges and turn complexity into simple, engaging narratives for senior clients.
• Collaborative Leader: Generous with knowledge, experienced in guiding and managing team workloads, and comfortable partnering across Strategy, Creative, Paid, and Client Services.
• Platform & Methodology Expertise: Expert knowledge of social listening, measurement, and benchmarking platforms.
• Commercial & Decisive: Comfortable understanding scope, resource allocation, and making clear recommendations from imperfect data.
• Proactive & Curious: Excited by emerging methodologies, AI, new platforms, and changing consumer behavior.

Benefits

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at We Are Social. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry and we strive to truly be a workplace that represents, supports and advocates for ALL. Our Charter for Change in the UK  can be found here which details our focus areas across People, Work and Culture in 2026.

But what’s life around here really like day-to-day? Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

• I value my manager we have a good relationship
• We love to ‘get social’ with the people I work with
• Trusted to get on with the job, without ‘micro-management’!

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?