Sr Principal, Business Process Analyst (Service Delivery Excellence)

Title: Sr Principal, Business Process Analyst (Service Delivery Excellence)

Our Enterprise Transformation team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these. As a Sr Principal, Business Process Analyst (Service Delivery Excellence), you will be responsible for driving planning, execution, and accountability for margin expansion and operational excellence initiatives across four service business units representing $1.7B in service revenue and a $200M+ EBIT improvement target. This role requires deep expertise in service delivery operations, strong P&L acumen, and proven experience leading operational transformation through complex organizational change including M&A integration. Operating with enterprise-level...