AVP, Senior Product Manager - Agentic Workflows

Department:

WDTech - R&D

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

WDTech is W&D’s in-house technology team – a group of collaborative and highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology.

WDTech Product works hand-in-hand with the business to translate business outcomes into actionable product strategies, aligning user needs with innovative solutions, via close collaboration with our engineering partners, to ensure W&D maintains a competitive advantage as our technology landscape and target market rapidly evolve.

The Impact You Will Have

The AVP, Senior Product Manager – Agentic Workflows is a senior individual contributor responsible for identifying, developing, and delivering AI-powered workflow solutions that improve business processes across Walker & Dunlop. Reporting to the Chief Product Officer, this role partners closely with business leaders and cross-functional teams to identify operational challenges, rapidly prototype solutions, and guide them through production deployment. Success in this role requires combining product management expertise with hands-on experience using modern AI technologies to deliver measurable business outcomes.

Primary Responsibilities

• Partner with business teams to identify workflow challenges and opportunities for AI-enabled automation through direct user engagement and observation.
• Travel regularly to Walker & Dunlop offices and field locations to understand business processes and gather insights that inform product development.
• Translate business needs into product requirements and maintain a prioritized backlog of AI workflow initiatives.
• Design, build, test, and iterate AI workflow prototypes using modern AI tools and development platforms.
• Present solutions to stakeholders, gather feedback, and refine workflows based on user input.
• Partner with Engineering, Site Reliability Engineering (SRE), Information Security, Legal, Procurement, and other cross-functional teams to transition solutions from prototype to production.
• Define, measure, and report on key performance metrics, including adoption, operational efficiency, quality improvements, and business impact.
• Maintain workflow documentation, evaluation records, and audit artifacts to support governance and scalable AI development practices.
• Communicate project priorities, progress, and outcomes to business stakeholders and executive leadership.
• Contribute to the evolution of Walker & Dunlop's AI product capabilities by identifying reusable solutions, improving development practices, and sharing knowledge across teams.
• Perform other duties as assigned

Education and Experience

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
• 8+ years of product management experience with a demonstrated track record of delivering AI, machine learning, or intelligent automation solutions into production.
• Experience managing products throughout the full lifecycle, from discovery and solution design through implementation and adoption.
• Experience collaborating with software engineering teams and translating business needs into technical requirements.
• Experience within commercial real estate, mortgage finance, financial services, or another regulated industry is preferred.
• Familiarity with developer tools such as Git, GitHub/GitLab, Python, JSON, YAML, and Markdown is preferred.

Knowledge, Skills and Abilities

• Strong knowledge of AI technologies, including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and agentic workflows.
• Ability to independently prototype AI-enabled solutions using modern AI development tools and platforms.
• Strong product management, analytical, and problem-solving skills with the ability to translate complex business challenges into scalable technology solutions.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong collaboration and influencing skills, with the ability to build partnerships across business and technology teams.
• Ability to manage multiple priorities in a fast-paced environment while maintaining high-quality execution and documentation.
• Willingness and ability to travel regularly to Walker & Dunlop offices and field locations.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

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What We Offer

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners

• Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
    - Up to 83% subsidized medical payroll deductions
    - Competitive dental and vision benefits
    - 401(k) + match
    - Pre-tax transit and commuting benefits
    - A robust health and wellness program – earn cash rewards and gain access to resources that
      promote health, engagement, and balance
    - Paid maternity and parental leave, as well as other family paid leave programs
    - Company-paid life, short and long-term disability insurance
    - Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back – volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

Equal Employment Opportunity Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.