Director, IT Infrastructure & Cybersecurity

Title: Director, IT Infrastructure & Cybersecurity

Location: 249-2000 Wellington Ave, Winnipeg, MB R3H 1C2, Canada

 

The Opportunity

Reporting to the Vice President, Information Technology, the Director, IT Infrastructure & Cybersecurity leads the development, implementation, and continuous improvement of WAA’s IT infrastructure and cybersecurity programs. This role plays a key leadership function in shaping enterprise-wide digital resiliency, ensuring the IT infrastructure and cybersecurity strategies directly support WAA’s long-term operational and strategic goals.

The Director is accountable for the stability, integrity and security of WAA’s technology ecosystem. This includes oversight of IT infrastructure operations (network, server, cloud, and telecommunications), cybersecurity governance, risk management, and service delivery. The role collaborates closely with executive leaders and internal stakeholders to ensure alignment between IT capabilities and business goals. A key focus of the role is developing a high performance, collaborative team and a culture of innovation, knowledge sharing, and accountability. The Director also represents WAA in industry forums and builds partnerships with vendors, peer airports, and regulatory bodies to advance organizational maturity and influence in IT infrastructure and cybersecurity domains.

 

Responsibilities include: 

Design long-term IT infrastructure and cybersecurity strategies aligned with WAA's digital vision

Support the Vice-President, Information Technology in the identification and execution of the IT strategic priorities

Oversee the development and implementation of corporate business initiatives

Develop business strategies and plans to drive improvements to departmental efficiency and customer satisfaction

Establish and maintain strong relationships with key decision makers in client/tenant organizations to foster good working relationships and an understanding of airport issues

Partner cross-functionally with all WAA departments to implement technology-enabled business solutions

Lead regulatory research, technology evaluations, and roadmap development

Integrate enterprise risk and audit findings into strategy

Oversee and support execution and optimization of enterprise-wide IT infrastructure and cybersecurity projects

Direct the design, development, and management of LAN, WAN, wireless, cloud, and virtual environments

Establish IT infrastructure and cybersecurity standards with stakeholders

Own risk registers for both domains; ensure alignment with business continuity and disaster recovery strategies

Enforce and otherwise ensure compliance with applicable regulations, including PCI, privacy, and aviation-specific mandates

Oversee implementation of NIST and ISO 27001-aligned frameworks

Assume the responsibility of business system owner for relevant software systems

Coordinate and manage resources for day-to-day activities across both domains

Provide guidance and leadership to staff, senior leaders, and consultants on matters relating to IT Infrastructure and Cybersecurity

Support the Service Desk and oversee incident escalation processes

Maintain policies, procedures, and training programs

Lead performance testing, data analysis, and reliability planning

Establish and monitor KPIs (uptime, SLA attainment, incident response, stakeholder satisfaction)

Develop service-level deliverables for the department and create and monitor key performance indicators to evaluate performance to customers

Establish KPIs and service level agreements with internal business partners

Track and enforce service level standards and key performance indicators related to relevant external service providers

Consult with auditors and IT service providers

Responsible for the financial management of the department, including preparation of the departmental budget and ongoing monthly monitoring of costs

Lead procurement for IT infrastructure and cybersecurity technologies

Negotiate and maintain relevant IT licenses and contract

Track return on investment and cost optimization

 

Selection Criteria include:

Bachelor’s degree in computer science, Computer Engineering, Information Technology or equivalent, required; master’s degree or MBA is considered an asset

Cisco Certified Network Associate (CCNA), Project Management Professional (PMP), or certifications related to virtualization (e.g., VMware, Microsoft Azure), networking, or cloud technologies are considered assets

Minimum 15 years in IT infrastructure and cybersecurity, including 7+ years in leadership

Expertise in Microsoft environments (AD, Office 365), VMware, Azure, Cisco

Experience with ITSM, incident response, patch management, and asset lifecycle

Proven leadership in unionized and regulated environments

Strong vendor negotiation and contract management skills

Familiarity with audits, compliance, and governance frameworks

Experience in the aviation industry, preferred

Certifications: CISSP, CISM, CCNA, PMP, ITIL, or cloud/networking certifications, preferred

Effective communicator with strong technical and people skills.

 

Work with us!

Highly competitive salary.

Full Benefits package of Health, Dental & Vision.

DC Pension Plan.

Healthcare Spending Account to use on additional benefit expenses.

Lifestyle Spending Account to use on Wellness expenses such as health and fitness.

Employee Assistance Program.

Supported Training & Development opportunities.

Opportunity to work with a high functioning team of professionals working on a diversified portfolio.

Proud to be named one of Manitoba’s Top Employers annually since 2011.