Senior Director IT - CRM & Enterprise Engagement Platforms (Remote)

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

VUMC IT Enterprise Product Mgmt

Job Summary:

Vanderbilt University Medical Center is seeking an experienced technology leader to guide the strategy, growth, and operational success of enterprise CRM and engagement platforms that support patients, consumers, clinicians, researchers, and administrative partners across Vanderbilt Health. This role is responsible for the vision, roadmap, governance, delivery, and value realization of CRM, customer and patient data, digital engagement, and related integration capabilities.

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The Opportunity

As Senior Director, you will lead a portfolio of enterprise platforms and services that help Vanderbilt Health deliver connected, data-informed, and measurable customer and patient experiences. You will partner with leaders across clinical, operational, academic, research, and administrative areas to align technology investments with organizational priorities and drive long-term value from CRM and engagement capabilities.

Key Responsibilities

• Define and execute the enterprise strategy and multi-year roadmap for CRM and engagement platforms.

• Lead product, platform, and portfolio management activities, including prioritization, investment planning, and value realization.

• Oversee large-scale initiatives involving CRM, customer and patient data, digital engagement, and enterprise integrations.

• Establish governance, operational standards, and performance measures that promote reliability, adoption, and continuous improvement.

• Lead and develop multidisciplinary teams while fostering accountability, collaboration, and innovation.

• Manage strategic vendor relationships, contracts, and technology investments.

Qualifications

Required

• Bachelor's degree required.

• Ten years of relevant experience leading enterprise technology teams, portfolios, or platforms.

• Experience leading complex technology initiatives and partnering with senior business and technology stakeholders.

• Demonstrated success in CRM, digital engagement, enterprise platforms, product management, governance, vendor management, and financial stewardship.

Preferred

• Healthcare, academic medical center, or similarly complex regulated industry experience.

• Experience with Microsoft Dynamics 365, Salesforce, customer data platforms, digital engagement technologies, or related enterprise platforms.

Why Vanderbilt Health

This is an opportunity to help shape a growing enterprise capability at one of the nation's leading academic medical centers. The Senior Director will play a key role in advancing how Vanderbilt Health engages patients and consumers, connects data and experiences, and delivers measurable value through technology.

Work Arrangement: This position is primarily remote. Occasional travel to Nashville and other Vanderbilt Health locations may be required based on business needs.

About Vanderbilt Health

People are at the heart of all we do. Vanderbilt Health brings together patient care, research, education, and innovation with a shared commitment to making health care personal. We value collaboration, continuous learning, accountability, and an environment where individuals can contribute, grow, and thrive.

Vanderbilt University Medical Center is an equal opportunity employer. Qualified applicants will receive consideration for employment consistent with applicable law and VUMC policy. Reasonable accommodations are available for qualified individuals during the application and employment process.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Establishes function strategies with direct impact on the function results.* Problem Solving/ Complexity of work: Directs the resolution of numerous strategic issues that affect own function and the broader organization.* Breadth of Knowledge: Applies in-depth business knowledge across multiple areas of the business. * Team Interaction: Leads a function serving the organization at large.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services : - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance .Ensuring High Quality : - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

10 years

Education:

Bachelor's (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.