Senior Application Analyst - Epic Client Systems Administrator (Remote)

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

HealthIT Epic Client Systems

Job Summary:

Supports Epic ECSA technologies independently, including day-to-day operations, break/fix, configuration, maintenance, upgrades/updates, documentation, and on-call rotations.
This position is a Senior Epic Client Systems Administrator (Sr. ECSA) on the Epic Client Systems team, supporting Epic's Web & Service server technologies across Vanderbilt Health's enterprise Epic environment. The role supports the full range of ECSA Web & Service technologies — Interconnect, MyChart, Web BLOB, Business Continuity Access (BCA), Epic Print Service (EPS), and Hyperspace Web — along with the broader ECSA portfolio, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, CareEverywhere, and related ECSA technologies. Supporting these broader ECSA technologies is a regular part of this role, and an experienced ECSA is expected to know them. Strong Interconnect experience is important in this role, as is the ability to support all the Web & Service technologies. This role joins the team's on-call rotation and carries a significant share of weekly/monthly Epic Special Updates (SUs) and Epic upgrades, and requires strong organization and documentation skills.
(Note: This role is available for remote work from most US locations)

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KEY RESPONSIBILITIES

Required:

• 3+ years of Epic experience — specifically, hands-on Epic Client Systems Administration / Web & Service server experience in a production, enterprise Epic environment
• At least two (2) current Epic ECSA certifications — see the certification list below. Certifications must be current and in good standing.
• Strong Epic Interconnect experience — administering, building, monitoring, and troubleshooting production Interconnect
• Experience with, and ability to support, the full range of ECSA Web & Service server technologies (Interconnect, MyChart, Web BLOB, BCA, EPS / Epic printing, Hyperspace Web) and related ECSA technologies, including Hyperdrive Local and Epic Satellite — this role supports all of them, not a single product
• Experience with Epic upgrades and weekly/monthly Special Updates (SUs), including build, testing, and validation
• Experience using Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments
• Support the on-call rotation and scheduled evening/weekend SU and upgrade work
• Experience troubleshooting Windows Server / IIS-hosted Epic Web & Service components, certificates, and connectivity
• Strong organization skills — able to manage multiple concurrent tasks and deadlines, track work accurately, and follow through
• Strong documentation skills and experience working under formal change management
• Bachelor's degree - Required

Epic Certifications (at least two current certs required — listed in order of preference):

1.       Web and Service Server Administration: Interconnect

2.       Web and Service Server Administration: MyChart

3.       Web and Service Server Administration: Web BLOB, Business Continuity Access, and Epic Print Service

4.       Web and Service Server Administration: Hyperspace Web

5.       Hyperspace Deployment Administration: Client Access to Hyperspace

Preference is given to certification combinations that include Interconnect, and to candidates holding more than the two required certifications.

Preferred / Nice to Have:

• Additional Epic ECSA certifications beyond the two required
• MyChart administration experience
• API experience with Interconnect — testing and calling Interconnect services (e.g., REST/FHIR)
• Experience making API calls to Kuiper and System Pulse
• Splunk experience — searching and analyzing System Pulse data, Interconnect logs, and other log data
• Scripting and automation experience, particularly PowerShell

TECHNICAL CAPABILITIES
• Business Knowledge (Intermediate): Demonstrates the ability to apply multiple areas of business knowledge to successfully meet broad work objectives. Knowledgeable of the major business units of the company which relate to work responsibilities. Understands and monitors appropriate key business indicators as well as the competition. Able to communicate with users and customers regarding various business functions in an easily understood manner. Able to interpret and draw conclusions from business data. Demonstrates an understanding of overall business perspectives.
• Problem Management (Intermediate): Demonstrates mastery of Incident Tracking and Problem Reporting in practical applications of a difficult nature. Assures that the proper people receive problem reports as soon as detected. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering Incident Tracking and Problem Reporting products and services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
• Product Knowledge (Intermediate): Possesses sufficient knowledge, training, and experience to be capable of successfully developing or supporting applications for the product without requiring support and instruction from others. Able to educate and train others regarding the process.
• Testing (Intermediate): Possesses a high level of skill to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Able to use automated testing aids to help debug programs. Creates and maintains appropriate test documentation for regulatory requirements.
• Technical Analysis (Intermediate): Possesses high level of knowledge of the functionality of assigned products and the systems with which they interface. Proactively identifies, analyzes, and develops solutions to complex clinical, administrative, financial, operational, and technical issues. Possesses sufficient knowledge, training, and experience to be capable to successfully design build, configure, install, run reports, and perform maintenance support with minimal instruction or guidance from others. Participates in optimization efforts. May lead projects and delegate tasks.
• Configuration Management and Planning (Intermediate): Demonstrates a conceptual and business understanding of configuration management, planning and related topics. Able to quickly and accurately discuss the impact of new technology, platforms, and design criteria. Understands and monitors key business indicators as they may apply to enhancements of the system. Able to communicate with users and customers regarding configuration for business functions in an easily understandable manner. Participates or develops multi-faceted configuration plans.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:

·        Delivering distinctively personalized care

·        Improving the health care of individuals and communities regionally, nationally and internationally

·        Providing transformative learning programs

·        Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's (Required)

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.