Renewals Manager

VTS is looking for a Renewals Manager to join our New York office and take ownership of a core part of our business: retaining the revenue that supports our long-term growth. You’ll manage a book of business, while working closely with Client Success, Sales, RevOps, and Product - turning the value customers see in VTS into multi-year commitments through a clear, process-driven approach. The role offers real ownership, direct visibility into company performance, and the chance to work with leading owners, operators, and brokers. We’re looking for someone who is self-motivated and coachable with a proven record in applying AI to their daily routine. If that sounds like you, we’d love to hear from you!

Role Overview

As a Renewals Manager, you will be a strategic, commercially driven professional responsible for protecting and growing revenue across our SMB and Mid-Market customer portfolio. Sitting at the intersection of Sales, Customer Success, and Revenue Operations, you will lead end-to-end commercial renewal negotiations, preserve account economics, drive multi-year contract renewals, and identify opportunities to increase ARR.

To thrive in this role, you are commercially driven, highly accountable, process-driven, and relentless about revenue preservation and growth. You take pride in structured negotiations and hold yourself to exceptional standards in pipeline hygiene and contract execution. You are a natural collaborator who aligns cross-functional partners across Customer Success, Sales, Legal, and Finance to engineer win-win renewal strategies. Above all, you possess an innate curiosity about commercial real estate, using customer insights and market dynamics, augmented by applying AI to your daily routine to protect and expand client relationships.
** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome?

• Protect & Grow Mission-Critical CRE Revenue: Take direct ownership of VTS’s SMB & Mid-Market recurring revenue by managing the end-to-end commercial renewal cycle for leading landlords, leasing & asset management director-level professionals, and institutional owners.
• Master the Platform’s Full Commercial Impact: Develop deep fluency across the VTS ecosystem (VTS Lease, Asset Intelligence, Market, and Data) to quantify realized ROI and build compelling, value-backed business cases for renewal.
• Execute High-Velocity SMB & Mid-Market Renewals: Manage a high-volume pipeline of regional CRE accounts, running concise, consultative renewal cycles with key principals to protect contract value, apply standard uplifts, and adjust terms as their portfolios grow.
• Drive Commercial Negotiations: Lead direct, efficient commercial discussions with local owners, regional operators, and property management leaders—securing multi-year agreements, standard annual price uplifts, and accurate square footage/seat true-ups.
• Drive Predictable Business Performance: Own forecasting accuracy and pipeline velocity for your renewal cohort, consistently delivering against Gross Retention (GRR) and Net Retention (NRR) targets.
• Mitigate Portfolio Churn Before It Starts: Partner with Customer Success & Account Management to identify platform adoption gaps, asset dispositions, or leadership changes early, engineering creative contract restructuring to protect ARR.
• Unlock Organic Account Expansion: Uncover cross-sell and portfolio expansion opportunities during renewal cycles, orchestrating warm handoffs with Account Executives to expand VTS’s footprint across new square footage and asset classes.
• Collaborate Seamlessly Across the Revenue Engine: Align daily with Customer Success, Account Management, Legal, and Finance to streamline order processing, resolve commercial bottlenecks, and deliver an effortless renewal experience.
• Build Lasting Ties with CRE Decision-Makers: Establish trusted commercial relationships with Leasing & Asset Managers, Portfolio Heads, Heads of Technology, Procurement leaders, etc.

What Makes You a Great Fit?

• 2+ years of experience in renewals management, account management, customer success, or sales
• Proven track record of success in a revenue-generating role is a plus
• You love talking to new people, collaborating with teammates, and are a confident communicator
• You're deeply curious, coachable, and tech-savvy, and have a proven record of using AI tools and systems to work smarter, faster, and more analytically
• You thrive working to targets and have a consistent track record of overachieving
• You are a problem solver; you like to use your knowledge to help people overcome challenges
• You are experienced in working in a fast-paced environment where you’re constantly looking to learn new skills
• You’re genuinely passionate about consistently growing your abilities and are self-aware on where you need to improve most
• You’re resourceful and quickly take ownership of determining how to get answers to questions that you don’t know

Preferred

• Experience in SaaS, Property technology, or data-driven solutions
• Background in negotiating multi-year or usage-based contracts

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you’re building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

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