Front Desk Associate

Position:
Front Desk Associate

Company:
VP Management

Location:
United States, Barboursville, WV

Employment type:
Full-time, Part-time

Work Arrangement:
Onsite

Short Summary:
We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once.

Responsibilities:
- Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
- Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Adhere to all company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
- Stand up for 6-8 hours each day
- Handle check in, check out, and other transaction enquiries

Requirement:
- High school diploma or equivalent
- 1-2 years customer service experience
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
- Preferred: Previous experience working in a hotel or related industry, proficiency with computers and software programs, including Microsoft Office and property management systems

Benefits:
- Not specified