Key Account Manager

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organisations to build their custom omnichannel communications structure, allowing them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

As a Key Account Manager for Network Powered Solutions, you'll grow existing relationships and build new ones with large enterprises across high-priority verticals including digital finance, neobanking, rideshare, gaming, eCommerce, and online platforms. You will be at the forefront of one of the most exciting go-to-market opportunities in the industry: selling Vonage's Network Powered Solutions (NwPS), a next-generation portfolio that exposes real-time 4G/5G carrier network capabilities directly to enterprise customers, backed by Ericsson's global infrastructure.

Vonage, as part of Ericsson, is uniquely positioned to deliver programmable network intelligence that standalone API platforms fundamentally cannot replicate. We are looking for sales leaders who understand this differentiation, love working with innovators, and want to help shape a new market.

If this sounds like you, continue reading below...

Your key responsibilities

• Develop and drive sales strategies focused on the Vonage Network Powered Solutions portfolio, including Verify with Silent Authentication, Identity Insights (SIM Swap, KYC/Subscriber Match), Fraud Defender, Quality on Demand (QoD), and emerging connectivity and network intelligence APIs
• Analyse the assigned account base to identify NwPS expansion opportunities, with a focus on fraud prevention, user authentication, and differentiated connectivity use cases
• Create and present sales and revenue forecasts based on account base analysis, contributing to the NwPS revenue target
• Develop and execute business development plans to drive revenue growth across priority verticals: digital finance, mobility, gaming, social/entertainment, and eCommerce
• Collaborate across the sales and network API SME organisations to ensure timely and accurate solution design, quote provision, and order processing
• Work closely with Solutions Architects and PreSales Consultants to design tailored NwPS solutions, including Network Registry onboarding, Silent Authentication rollouts, and Identity Insights integrations, for enterprise prospects
• Support implementation through ongoing customer contact, ensuring a smooth transition to Customer Success post-deployment

What you'll bring

• Self-starter attitude, creativity and curiosity, with the focus and openness it takes to work both independently and collaboratively across a global, matrixed organisation
• 8+ years of experience selling to large multinational enterprise companies
• Extensive knowledge of Network API solutions, mobile identity, fraud prevention, or security technology in SaaS, PaaS, or CPaaS models
• Experience building solid relationships with mid-level and senior executives across security, fraud, product, engineering, and digital transformation teams
• Previous experience partnering with a PreSales Consultant on complex, consultative B2B deals
• A solution-oriented sales approach across the full NwPS delivery lifecycle, consistently building a healthy new business pipeline that meets and aggressively exceeds targets
• Accurate and timely forecasting, with the ability to act as a business leader to build solid, predictable, and recurring revenue in a fast-growing, emerging product category

Experience we consider a plus

• Understanding of the GSMA Open Gateway/CAMARA API standards and the broader mobile network operator (MNO) ecosystem
• Deep engagement with target verticals such as neobanks, payments providers, rideshare, and gaming, where fraud prevention, secure authentication, and programmable connectivity represent the highest ROI opportunity
• Ability to articulate the Vonage NwPS value proposition, including Ericsson's structural advantage via access to global carrier networks, to business, security, product, and technology stakeholders
• Contribution to and execution of a regional NwPS go-to-market plan, with a clear focus on pipeline development and revenue conversion

How you'll benefit

There are many benefits to working at Vonage, including exciting work, career advancement opportunities, and a collaborative work environment. In addition, we offer the following local benefits for the UK:

• Private Medical Insurance (BUPA)
• Dental Cover (BUPA Dental)
• Group Income Protection (Metlife)
• Group Pension Plan (Legal & General)
• Group Life Insurance (Utmost)
• Gym Membership
• Electric Car Scheme (Tusker)
• Payroll Giving
• Cycle To Work
• Shopping Discounts
• Tastecard
• Eye Test
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Ericsson Care Line

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

#LI-JB1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.