VodafoneThree - Product Manager - Identity

Location: London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do
We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.
This role is responsible for maximising the customer experience, commercial and platform experience of identity experience They work with business stakeholders and the wider Digital team to shape and deliver a high-quality product roadmap and backlog that delivers on VodafoneThree’s business goals. This role owns the product experiences acting as the primary liaison between business stakeholders and development teams, understanding changes required to digital platforms and experiences and translating requirements into actionable epics, features and user stories to deliver incremental value in identity.

• Be the key point of contact for the relevant identity experience, owning and managing the identity product backlog, ensuring items are well-defined, prioritised, and aligned with business objectives.
• Act as the voice of the customer for identity, ensuring features deliver a high-quality user experience and meet business needs.
• Collaborate with cross-functional teams (design, development, commercial) to deliver incremental value through iterative releases alongside large programmes of work.
• Translate business requirements into actionable epics, features & user stories with clear acceptance criteria where relevant
• Monitor product performance post-launch, analysing data to identify opportunities for improvement and demonstrate return on investment.
• Communicate progress, value delivered, and upcoming priorities to stakeholders through regular updates.
• Run regular demos with stakeholders about capabilities delivered and ideas for future enhancements.
• Regular reporting across a set of products to ensure overall contribution to Digital KPIs are being met.

Who you are

• Strong understanding of digital product development, with delivery experience in identity, security or access management role
• Ability to write clear, concise epics, features and/ or user stories and acceptance criteria
• Skilled in backlog management and prioritisation based on business value and customer impact.
• Strong understanding of identity and access management systems and protocols
• Strong proficiency in data analysis and using insights to inform product decisions.
• Excellent communication, presentation and stakeholder management skills across technical and non-technical teams.
• Familiarity with agile frameworks (Scrum/Kanban) and tools (e.g. ADO).
• Confident working across numerous business areas to influence decisions and prioritisation to achieve the overarching commercial goals.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid