Manager Customer Success

Vialto helps multinational companies and their people work across borders legally and compliantly.

We combine deep expertise in immigration, tax, business travel, remote work, payroll, and compensation with a single, integrated platform and team—to make global work better.

Whether someone is moving to a new country, working remotely, or traveling for business, we help ensure they have the right permits or visas, are paid and compensated according to local regulations, and remain compliant with cross-border tax requirements.

As a team member at Vialto, you’ll be part of a global network with real impact. We support 10,000+ clients in over 150 countries, and that reach gives you the room to grow, learn, and make a real difference.

We value collaboration, belonging, and innovation, and offer flexible career opportunities for people who want to shape the future of global work.

Our culture is open, supportive, and ambitious. We believe in transparency, trust, and teamwork—and we’re building a workplace where everyone can thrive and feel proud of the work they do.

Join us to help people work anywhere in the world—and build a career without borders.

To learn more about Vialto, visit our website at www.vialto.com. 

Key Responsibilities 

Client Team Rollout & Onboarding  

• Manage the end-to-end onboarding process for new VIASignal clients. 

• Coordinate client setup requirements, access provisioning, user administration and activation. 

• Partner with client teams, GRPs and regional stakeholders to ensure readiness for go-live. 

• Track onboarding progress and proactively manage risks, dependencies and blockers.  

Adoption & Change Management 

• Drive adoption of VIASignal across participating client teams. 

• Develop and execute communications and engagement plans. 

• Monitor user adoption metrics and identify opportunities to improve utilisation. 

• Establish and manage adoption reporting and success measures. 

• Gather user feedback and coordinate enhancement requests with the project team.  

Superuser & Stakeholder Engagement 

• Coordinate and support the global superuser community. 

• Deliver demos to stakeholders across the business.  

• Create user guidance, playbooks, demo videos, and evolving training materials  

• Share best practices and promote consistent use of VIASignal across regions.  

Reporting & Data Analysis 

• Track adoption, activation and engagement metrics. 

• Produce regular reporting and insights for project leadership and senior stakeholders. 

• Analyse user feedback and usage data to identify trends, risks and improvement opportunities. 

• Support programme governance and steering committee reporting.  

Project Management Support 

• Manage the VIASignal mailbox, ensure timely responses and triaging to relevant stakeholders 

• Provide day-to-day project management support to the Client Success and VIASignal programme. 

• Maintain rollout plans, action trackers, RAID logs and stakeholder updates. 

• Coordinate activities across Product, Technology, Client Experience and regional teams. 

• Support future operating model design and scaling of the Client Success function.  

Skills & Experience 

Essential 

• Experience in business stakeholder management, change management, project management or customer adoption roles. 

• Strong stakeholder management and communication skills. 

• Experience coordinating technology or business transformation initiatives. 

• Ability to analyse data, identify trends and produce actionable insights. 

• Strong organisational and programme coordination capabilities. 

• Experience developing training materials and facilitating workshops. 

Desirable 

• Experience with SaaS, data, AI or digital product rollouts. 

• Knowledge of client experience, customer success or service delivery environments. 

• Experience working in global, matrixed organisations. 

• Familiarity with Power BI, Excel, Microsoft 365 and adoption analytics. 

Success Measures 

The successful candidate will: 

• Deliver smooth onboarding for new VIASignal clients. 

• Increase user activation and adoption rates. 

• Build and sustain an engaged superuser community. 

• Improve visibility of adoption, feedback and client health trends.