Client Delivery Project Manager (ATM) - Remote

This position establishes and directs the efforts of the ATM project work team and related resources as required to successfully plan, develop, test, and implement projects. Assume a leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Day in the Life:

• Leads and manages the ATM project implementation lifecycle to deliver multiple projects and initiatives.

• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams.

• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.

• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.

• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.

• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.

• Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.

• Ensure various integration elements of assigned projects are properly coordinated, including: project plan development, project plan execution, and overall change control.

• Develop a highly technical, detailed project plan including all work required to successfully complete both internal and client-facing projects.

• Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.

• Assume responsibility, manage conflict within the group, and provide final approval for the entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.

• Leads lesson learned exercises and participates in root cause analysis discussions.

• Ensure that project information is communicated promptly through communication planning, information distribution, performance reporting, and administrative closure.

• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met.

• Facilitate project meetings, including project kick-off and specification meetings.

• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel, including IT for network connectivity and file mapping.

• Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks to coordinate products/projects.

• Maintain a thorough understanding ofthe payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks

• Perform other duties as assigned

Qualifications:

• Bachelors degree in a related field and/or equivalent combination of experience and education is required.

• 3 years of project management experience required

• 3 years in a client-facing role require

• 3 years in the financial services industry with card processing and payment solutions preferred

• Client-facing project leadership and card processing experience preferred. 

• Working knowledge of Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.

• Working knowledge of various project methodologies.

• Working knowledge of Enterprise Project Management tools.

• Working knowledge of debit and credit card processing and supporting financial technology products

• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks, and organizations

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids

• Possesses strong leadership, interpersonal, and problem-solving skills; ability to negotiate with and influence others across all organizational levels; ability to influence senior-level executives to make appropriate business decisions

• Ability to exercise discretion and good judgment in making decisions

• Ability to travel as needed, 25%