Technical Solutions Delivery Lead

Why This Role Exists

Veilant works with national security customers who need technology to perform in real operational environments.

Our work does not end when a solution is built. It has to be configured, deployed, supported, taught, troubleshot, and improved based on what happens in the field.

That is where you come in.

You will help connect our technology, our customers, and our internal teams to make sure solutions work where they are actually needed.

The Work

This is a hands on technical role where you'll help deliver, troubleshoot, and support technology for national security customers. You'll work alongside experienced teammates while taking ownership of technical challenges and growing your delivery experience.

You will:

• Configure and troubleshoot routers, switches, networks, devices, laptops, and related technical infrastructure
• Lead device imaging, software installation, hardening, maintenance, and troubleshooting
• Support technical delivery from planning and setup through execution, teardown, and after action reporting
• Work directly with customers during training, technical exercises, field support, and short term deployments
• Coordinate across technical, program, field service, and customer experience teams
• Help improve Programs of Instruction, technical exercises, field support processes, and delivery procedures
• Bring customer and field feedback back to the teams that can act on it

If something fails, we want you helping fix it.

If it keeps failing, we want you figuring out why.

If there is a better way to deliver the solution, we want you helping us find it.

What Success Looks Like

Within your first six months, you should be able to:

• Confidently support Veilant technologies in customer and field environments
• Independently configure, maintain, and troubleshoot customer facing solutions
• Support technical delivery from planning through execution
• Build trusted relationships with customers and internal teams
• Identify technical or operational problems and help move them toward solutions
• Improve processes, training, or technical delivery practices used by the team
• Help define how we measure effective customer delivery

What You Need

You should have the following to qualify for this role:

• An active Secret security clearance
• We're looking for someone with a solid technical foundation who enjoys solving problems and wants to continue developing their skills. Whether your experience comes from military service, field operations, systems engineering, or technical support, what matters most is what you can actually do.
• Hands on experience configuring and troubleshooting routers, switches, networks, and data routing
• Hands on experience with device and laptop configuration, including imaging, software installation, hardening, maintenance, and hardware troubleshooting
• Experience supporting technical delivery, field service, technology consulting, or customer facing technical operations
• Experience supporting customers within at least one of the following communities: U.S. Intelligence Community, Department of War, or U.S. Federal Law Enforcement
• Experience working across technical and nontechnical teams to solve problems and deliver technical solutions
• Ability to clearly communicate technical information through briefings, written reports, and direct customer interaction
• Experience identifying technical or operational problems and helping improve how solutions are delivered or supported
• Willingness to support training, technical exercises, and short-term deployments as needed for the customer mission

We care more about the depth of what you have actually done than an arbitrary number of years doing it.

What Would Make You Stand Out

These are valuable, but they are not required:

• Active TS/SCI clearance
• Experience supporting more than one of the following communities: Intelligence Community, Department of War, or Federal Law Enforcement
• Experience supporting operations in a deployed environment
• Bachelor's degree or equivalent professional experience
• PMP, CAPM, or another relevant program or project management certification
• Technical training or certifications in cybersecurity, electronic warfare, tactical communications, SIGINT, OSINT, information technology, ISR, information operations, technical analysis, or a related area

If you meet the core requirements but do not have everything in this section, we still want to hear from you.

This Role May Not Be For You If

This role is onsite in Tysons and is not designed for remote work.

You will be expected to work directly with the technology, troubleshoot problems, support customers, and occasionally deploy for short periods when the mission requires it.

The work crosses team boundaries, so you should be comfortable collaborating across technical teams, program teams, field services, and customers.

Why This Work Matters

Technology only creates value when customers can actually use it.

You will help make sure Veilant solutions work where our customers need them, while bringing lessons from the field back into the company so we can continue improving how we build, deliver, and support our technology.

What Happens After You Apply

Our recruiting team will walk you through the role, the customer environment, the team, and what to expect from the interview process.

You will also have time to ask questions about the technology, field expectations, deployment requirements, and what success looks like so you can decide whether the opportunity is right for you.

What is the Compensation Range for this role?

The salary range for this position is $85,000 - $145,000 annually for full-time status. Actual compensation within this range at Veilant is determined by numerous factors including but not limited to the candidate's qualifications, including experience, education, certifications, technical skills, as well as contract-specific affordability and labor categories, the scope and responsibilities of the role, market and business considerations, and geographic location.

Here are some Perks at Veilant!

Benefits That Support Your Life and Career

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & nitro cold brew

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
• Constantly work with computers and other information technology equipment
• The ability to communicate information and ideas in a classroom style format, may stand at a podium for long periods of time

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.