Sr Customer Success Engineer (Remote: British Columbia, CAN)

veeamsoftware | Data protection and cybersecurity software

1h 12m ago

Remote In-Country

Full Time

Canada

118k - 219.2k CAD/yr

Title: Sr Customer Success Engineer (Remote: British Columbia, CAN) Location: British Columbia, Canada

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role:

The ideal candidate is naturally collaborative, articulate, highly organized, and passionate about helping customers achieve measurable business outcomes. Success in this role requires a combination of strong technical expertise, business acumen, executive communication skills, and a customer-first mindset.

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization, expansion, and renewal. You will develop and execute tailored Customer Success Plans, align technical adoption to business objectives, strengthen customers' resilience posture, and proactively identify opportunities and risks throughout the customer lifecycle. Success in this role requires the ability to understand each customer's unique goals, challenges, and environment, then translate those insights into a personalized strategy that drives measurable outcomes.

You will leverage deep expertise across the Veeam portfolio to help customers maximize value, improve recovery readiness, advance data resilience maturity, and achieve their desired outcomes while partnering closely with Sales, Customer Success leadership, and other Veeam teams.

What You’ll Do:

Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle
Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria
Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio
Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio
Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations aligned to customer objectives
Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness
Monitor customer health signals and adoption trends to proactively identify risk, develop mitigation plans, and improve retention outcomes
Partner with Account Executives and Customer Success leadership to identify expansion opportunities through customer outcomes, product adoption, and demonstrated business value
Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders, including Director, Vice President, Chief Information Security Officer, and Chief Information Officer audiences
Coordinate and advocate across Veeam teams to remove blockers, accelerate outcomes, and ensure a consistent customer experience
Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization
Maintain a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with more than $200,000 in annual recurring revenue
Own the technical success plan and adoption roadmap; provide technical insight, customer outcome validation, and risk assessments that support renewal and expansion strategy in partnership with Sales and Customer Success leadership

What You’ll Bring:

5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies
Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects
Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders
Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes
Proven consultative mindset with the ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges
Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills
Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
VMCE certification required or obtained within an agreed-upon timeframe following hire

Preferred Qualifications:

Advanced knowledge of the Veeam portfolio and data resilience technologies, including backup, recovery, cyber resilience, cloud data protection, and related solutions.
AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator Associate, Microsoft Azure Solutions Architect Expert, or equivalent cloud platform certifications
Security-focused certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), CompTIA Security+, or equivalent
Infrastructure and enterprise platform certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Windows Server certifications, Cisco Certified Network Associate (CCNA), or equivalent
Experience working with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks
Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives

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What you'll get

Paid vacation starting at 15 days per year and increasing to 20 or 25 days based on tenure, with 4 additional global VeeaMe Days and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave that includes 3 weeks for all parents and 12 weeks for birthing parents
Medical, dental, and vision coverage from day one
Mental health support, therapy sessions, and digital wellness tools
RRSP retirement plan with matching contributions
Fertility support, plus 24 paid volunteer hours through Veeam Cares
AirVet: 24/7 virtual veterinary care at no cost
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, and skills. Offers are typically made below the midpoint of the range.

Pay Range

$118,000—$219,200 CAD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Required Skills

veeamawsazurevmwarerhelcisco

Required Languages

🇬🇧 English