Middle Implementation Consultant - Payments

vantaca | Software and financial technology

1h 18m ago

Remote In-Country

Full Time

New Caledonia, United States of America

$80k - $95k USD/yr

About Vantaca

Powered by AI, Vantaca's vision is big! We are the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control.

Built on modern cloud architecture with a single-platform design, Vantaca combines comprehensive functionality that adapts to 100% of business processes with AI-powered automation that learns and improves over time. Our proactive AI capabilities don't just report on what happened; they predict what's coming and recommend what to do next. From intelligent document processing and predictive analytics to automated workflows and conversational interfaces, we're transforming how community management companies operate.

With seamless integrations across the software and banking ecosystem, we're building the intelligent hub for community management where AI doesn't just assist, it anticipates. Vantaca is focused exclusively on community management and is the trusted technology leader defining the AI-powered future of the community association management industry. We're building something fundamentally different, and our customers are experiencing the competitive advantage that comes from working with truly intelligent software. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company—we're building the category-defining platform that will transform how an entire industry operates.

Overview

Vantaca Pay is our embedded payments platform processing billions annually and scaling 2x+. Originally launched to give homeowners a modern way to pay assessments, it's now evolving into a full payment ecosystem spanning multiple modalities, deeper core platform integration, and B2C services, amenity payments, and marketplace rails.

As Implementation Consultant for Payments, you'll own the full onboarding lifecycle for Vantaca Pay clients - from pre-go-live setup through 60-day post-launch adoption. Your job is removing friction at every step: unblocking restricted accounts, ensuring homeowners log in and stay engaged, communicating fee changes, and delivering training that sticks. You'll work closely with our cross-functional Vantaca Implementation and Customer Success partners, and internally as a member of our Financial Services operations team.

Expectations for Success

Ensure 100% on-time customer implementations
Successful onboardings driving 60%+ homeowner portal engagement post-go live
Ensure KYC compliance upon go live, limiting restricted bank accounts
Successful trainings driving customer NPS > 50

Responsibilities

Own Stripe setup, KYC onboarding, and portal configuration for each client launch
Diagnose and resolve restricted account issues that block go-live
Configure fee structures and payment method settings with clients
Deliver comprehensive training to client teams and end-users
Drive homeowner adoption through proactive outreach and follow-up communications
Track 30-60 day post-launch adoption metrics and escalate blockers early
Serve as primary escalation point for implementation-related support issues
Maintain client relationships and gather feedback on implementation friction
Collaborate with Core Vantaca Implementation team, Financial Services operations, and internal stakeholders
Document learnings and create automations that scale implementation efficiency

Requirements

2+ years in implementation, project management, or related client-facing function at a software/fintech company or technical consulting firm
Demonstrated ability to manage complex onboarding with multiple stakeholders
Track record of owning customer outcomes from launch through stabilization
Advanced Excel skills and strong data management capabilities
Comfortable learning new software systems quickly
Proficiency with project management and communication tools (Asana, HubSpot)
Exposure to automation tools, AI workflows, and technical tools (e.g., SQL)
Clear, professional communication with clients and internal teams
Strong organizational skills and ability to manage multiple concurrent launches
Problem-solving mindset and willingness to debug issues yourself
Confident leading training sessions and client calls
Ownership mentality and accountability for customer outcomes

Core Values

Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the platform. Always ready to learn quickly about emerging AI technologies and infrastructure patterns, helping themselves and the team grow.
Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily platform work, working closely with engineering teams, listening to their infrastructure needs, and celebrating technical successes together.
Accountability Starts with Me: Notices platform problems and takes personal action to solve them. Takes ownership of platform performance, reliability, and the success of internal customers building on the platform.
Unwavering Commitment to Customer Experience: Regularly talks to internal customers (product teams, engineers), taking personal responsibility to understand what they need from the platform, address infrastructure concerns, and make their development experience better with improved platform capabilities.
Innovate Boldly: We challenge the status quo and push technical boundaries to create meaningful change. We act with urgency and purpose, knowing that platform innovation drives our AI-native product success.

Why You Should Join Our Team

AI-First Product Culture - Build the intelligent infrastructure that powers AI innovation at scale
Our eNPS is +68! (Google it, that is great)
Benefits: Medical, Dental, and Vision kick in day one
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
401K with Company Match
Remote Flexible - come to the office when needed
Great parental leave benefits
Named on Inc 5000 list of America's Fastest Growing Private Companies
Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
Winner of Coastal Entrepreneur Award, Technology Category
Active employee-led Culture Committee
Ongoing industry and professional development trainings available to all employees
Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community
We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here

The base salary range for this position is $80,000 - $95,000 annually. Final compensation will be determined based on factors including experience and qualifications. Vantaca offers comprehensive benefits including medical, dental, and vision insurance through Blue Cross Blue Shield of North Carolina and Principal; Health Savings and Flexible Spending Accounts; a 401(k) plan with company match (up to 3% after one year, with Vantaca covering all administrative fees); and at no cost to you: life and short term disability insurance, telemedicine through Teladoc, and an Employee Assistance Program providing 24/7 access to counseling, financial planning, legal services, and family support resources.

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

Required Skills

stripeexcelasanahubspotsql

Required Languages

🇬🇧 English