Senior Salesforce Administrator

Help Power the Systems Behind Extraordinary Travel Experiences

Location: Remote

Vacatia is reinventing the vacation ownership and rental experience across discovery, booking, and stay. Behind the scenes, Salesforce plays a critical role in powering the teams, workflows, and customer experiences that make it all possible.

We�re looking for a Senior Salesforce Administrator who knows how to balance flexibility, scalability, and � importantly � sanity. In this role, you�ll own and evolve our Salesforce environment, partner closely with business stakeholders, and help ensure the platform remains intuitive, secure, scalable, and sustainable as Vacatia continues to grow.

You�ll be a trusted Salesforce subject matter expert, advocate for platform best practices, and a thoughtful partner who can translate business needs into solutions without creating unnecessary complexity.

Why You�ll Love Working at Vacatia

• Own a critical platform � Play a key role in shaping the Salesforce environment that supports our growing business.
• Make an impact � Your work will directly influence how teams operate, collaborate, and serve our customers.
• Balance innovation with practicality � Bring new ideas to the table while protecting the long-term health of the platform.
• Work with great people � Partner across technology and business teams to solve meaningful problems.
• Keep learning � Participate in the Salesforce ecosystem through Trailblazer communities, Dreamforce, certifications, and ongoing development.
• Protect the admin role � Join a team that understands that good administration means knowing when to build, when to simplify, and when to push back.

Your Impact

Platform Ownership & Enablement

• Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities.
• Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions.
• Serve as the Salesforce SME and primary owner of our Service Cloud Voice with AWS Connect telephony environment.
• Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability.
• Thoughtfully push back when a proposed solution creates unnecessary complexity � even when someone insists their 47-field page layout is �absolutely necessary.�

Automation & Data Management

• Build and maintain robust automation using Flow Builder, including screen flows and scheduled flows.
• Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools.
• Establish and maintain data quality and governance standards across the Salesforce environment.
• Identify opportunities to automate manual processes and improve operational efficiency.

Security & Access Control

• Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults (OWD), and related controls.
• Lead and advocate for best practices around transitioning from profile-heavy access models to permission-set-driven access.
• Ensure users have the access they need while protecting sensitive information and maintaining appropriate governance.
• Help establish scalable access-control practices as the organization grows.

Service Cloud Voice & Telephony

• Own and support Salesforce Service Cloud Voice integrated with AWS Connect.
• Configure and troubleshoot telephony functionality within Salesforce.
• Support Unified Routing and skill-based Omni-Channel routing.
• Troubleshoot call flows, routing, telephony integrations, and related user issues.
• Partner with stakeholders to continuously improve the customer and agent experience.

Continuous Improvement

• Stay current on Salesforce releases and evaluate new capabilities for potential adoption.
• Proactively identify opportunities to streamline processes, eliminate technical debt, and improve the user experience.
• Support Salesforce ecosystem participation through Trailblazer groups, Dreamforce, community learning, and other professional development opportunities.
• Collaborate with technical teams on development practices, including Git and GitHub.

What You Bring

Required

• 5�7 years of hands-on Salesforce Administration experience, with demonstrated real-world execution beyond certifications alone.
• Salesforce Administrator Certification (ADM-201).
• Strong proficiency with Flow Builder, including screen flows and scheduled flows.
• Experience with Salesforce data tools such as Data Loader, Import Wizard, or third-party ETL solutions.
• Strong understanding of Salesforce's security model, including profiles, permission sets, sharing rules, and OWD.
• Demonstrated experience implementing and advocating for permission-set-driven access models.
• Ability to build clear, logical, and easy-to-understand reports and formulas.
• Strong communication skills and the confidence to explain why a requested solution may not be the right long-term approach.
• Experience with AWS Connect Call Center technology and Unified Routing.
• Experience with skill-based Omni-Channel routing within Service Cloud Voice.
• Experience troubleshooting telephony functionality within Salesforce.
• Experience with, or willingness to become proficient in, Git and GitHub.

Preferred

• Additional Salesforce certifications, including but not limited to Advanced Administrator.
• Experience administering Sales Cloud, Experience Cloud, and Slack.
• Familiarity with AppExchange managed packages and the complexities that can come with them.
• Basic understanding of Apex and Lightning Web Components, with the ability to read and troubleshoot code.
• Experience supporting a multi-org or enterprise Salesforce environment.
• Experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing environments.

Join Us

If you�re a Salesforce Administrator who enjoys owning a platform, solving complex problems, improving how teams work, and keeping technology from becoming unnecessarily complicated, we�d love to meet you. At Vacatia, you�ll have the opportunity to make a meaningful impact on the systems behind extraordinary travel experiences while helping shape the future of our Salesforce environment.