IT Cloud Administrator

General Job Summary

The IT Cloud Administrator is responsible for working as part of the Systems Team providing technical leadership in the specification, design, implementation, maintenance, and support of cloud and Azure-based technology infrastructure systems of University Bank. The IT Cloud Administrator partners with different groups within IT as well as business unit customers to clearly understand their requirements, implement cloud and terrestrial-based technology solutions and own the technology portions of the resulting system. The IT Cloud Administrator is also responsible for maintaining regulatory compliance with applicable IT processes and infrastructure, designing, and implementing appropriate system monitoring and performance reporting, developing, and maintaining technical roadmaps for IT and business technology infrastructure, and working with IT management to ensure alignment of IT with the needs and directions of business units. The IT Cloud Administrator will primarily support cloud-based systems and the network but will also be required to resolve user issues through assigned help desk requests.

Summary of Essential Job Functions

• Work closely with the IT management to accomplish strategic plans and objectives to maintain and improve cloud-based Azure technology services to support all operations.
• Support the implementation, maintenance, and administration of cloud-based systems including servers, workstations, databases, identity management, configuration management, and security.
• Assist in the evaluation of existing IT and business technology systems and help develop / maintain technical roadmaps for those systems.
• Partner with IT and non-IT management to understand technical needs and develop technical solution recommendations to meet those needs both in cloud-based and terrestrial environments.
• Provide user support by resolving assigned help desk requests.
• Provide guidance on cloud-based licensing and support contracts and maintain licensing compliance at all times.
• Provide input on data protection, access, authentication control, resource management, monitoring, high availability, and fault tolerance in a scalable virtualized and cloud infrastructure.
• Implement technology solutions that ensure the design of the system allows full integration into the existing and planned cloud-based IT infrastructure.
• Ensure cloud-based services have appropriate business continuity and tested disaster recovery capabilities at all times.
• Develop enterprise testing plans for integration of proposed new cloud-based technologies to be included in the enterprise design and develop test-related documentation.
• Identify and implement opportunities for increased efficiency, cost savings, and process automation within the IT technology infrastructure.
• Partner with vendor partners in the design, specification, and implementation of new technology solutions including budget management, SLA compliance, and solution performance validation.
• Perform administration of network and resource structure including but not limited to server support, and Active Directory support.
• Participate in on-call after hours support, responding to support calls after hours/weekends/holidays, etc.
• Assist with regulatory compliance projects and documentation as needed, including but not limited to vendor risk reviews, department risk assessments, disaster recovery and business continuity plans, and IT audit and exam preparation and follow-up activities.
• Assist with cloud-based technology design, implementation, conversion, and upgrade initiatives and collaborate with IT and business unit employees to ensure successful and cost-effective solutions.
• Participate in the annual IT budgeting process to ensure all capital, annual, and monthly costs are accurately recorded and forecasted.
• Maintain existing systems including patching, updates, and upgrades as needed.
• Document systems and support techniques, and cross train others within the IT department to ensure continuity of operations at all times.
• Provide assistance as needed for escalated issues and problems from other areas of IT and from business units.

Other Job Functions

• All other duties as assigned by management.