Business Intelligence Analyst

What success looks like in this role:

Key Responsibilities

Reporting Solutions Development

• Design, develop, and maintain operational, management, and executive dashboards using Power BI.
• Create and support SQL Server Reporting Services (SSRS) reports and reporting frameworks.
• Develop complex data models, KPIs, scorecards, and performance metrics.
• Gather and document business requirements and translate them into reporting solutions.
• Build custom and standard reports aligned with business and contractual reporting requirements.
• Deliver reporting solutions that support data-driven decision making.

Reporting Operations & Support

• Manage the end-to-end lifecycle of reporting solutions, including design, deployment, enhancement, and retirement.
• Provide production support for reporting platforms and dashboards.
• Troubleshoot data discrepancies, dashboard issues, and reporting failures.
• Monitor report refresh schedules and ensure successful report delivery.
• Maintain reporting documentation, data dictionaries, and process documentation.

Data Management & Analysis

• Develop and optimize SQL queries, stored procedures, views, and datasets.
• Perform data validation, reconciliation, and quality assurance activities.
• Analyze large datasets to identify trends, risks, and business opportunities.
• Work with multiple data sources and databases to ensure accurate reporting.
• Support ongoing data governance and reporting best practices.

Automation & Platform Support

• Configure, administer, and support reporting and workflow automation platforms.
• Develop automated reporting processes that reduce manual effort and improve consistency.
• Support integrations between reporting systems, databases, and business applications.
• Assist in automation initiatives focused on improving reporting efficiency, data quality, and delivery timelines.
• Collaborate with infrastructure and application teams to maintain reporting platform stability.

Stakeholder Engagement

• Partner with business leaders and operational teams to understand reporting needs.
• Present findings, recommendations, and performance insights to stakeholders.
• Provide training and support to end users on reporting tools and dashboards.
• Act as a trusted advisor for reporting strategy and analytics improvements.

Required Technical Skills

Reporting & Analytics

• Microsoft Power BI (Desktop, Service, Dataflows, Semantic Models)
• SQL Server Reporting Services (SSRS)
• Advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, VBA preferred)
• KPI and SLA reporting
• Dashboard and visualization design
• Data storytelling and executive reporting

Database & Data Management

• Advanced SQL development
• Microsoft SQL Server
• Database performance optimization
• Data modeling and relational database concepts
• ETL and data transformation processes
• Data quality management

Automation & Development

• Workflow and reporting automation platforms
• HTML
• Basic web technologies (CSS, JavaScript preferred)
• Scripting and process automation
• API and data integration concepts

Business Intelligence

• Data warehousing concepts
• Business analysis
• Requirements gathering
• Root cause analysis
• Statistical and trend analysis
• Data governance principles

You will be successful in this role if you have:

Preferred Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Analytics, Data Analytics, or related field.
• 3+ years of experience in reporting, analytics, business intelligence, or data analysis roles.
• Experience supporting enterprise reporting environments.
• Experience working with ITSM, service management, operational, or business performance reporting.
• Familiarity with cloud-based analytics and reporting platforms.
• Experience supporting automated reporting and data integration solutions.

Core Competencies

• Analytical thinking and problem solving
• Strong communication and presentation skills
• Customer and stakeholder focus
• Attention to detail and data accuracy
• Ability to manage multiple priorities and deadlines
• Continuous improvement mindset
• Collaboration across technical and business teams

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.