Business Application Support Consultant

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing, and we are looking for a Business Application Support Consultant to join our UniQue team.

What will you be bringing to the team?

• Become Contact point for users with business applications support requests/issues
• Provide timely technical assistance to end-users via collaboration and ITSM tools (like MS Teams, ticketing systems)
• Utilize ITIL best practices for service request fulfilment, incident and problem management resolution.
• Record all relevant incident and service requests details and allocating categorization and prioritization
• Provide 1st level investigation and diagnosis
• Resolve incidents and service requests by applying 2nd level Business Support
• Escalate incidents and service requests to 3rd  level support teams

Requirements

What do you need to succeed in this position?

• Bachelor degree in Computer Science, Finance or Business Administration
• Minimum of 3 years of professional experience in IT support or a related role
• Minimum of 3 years of experience in client support for software solutions
• Proficiency in end-user support and information systems assistance
• Strong knowledge of ITIL principles and practices proven by relevant certification
• Proficiency in using wiki platforms, collaborative sites, and social networks for documentation and knowledge sharing
• Excellent communication and writing skills, with the ability to convey technical information clearly and concisely
• Exceptional customer service skills with a focus on delivering a positive user experience
• Excellent knowledge of office automation tools, particularly MS Office suite
• Excellent knowledge of English language proven by C1/C2 certification
• Familiarity with ITSM tools (like Jira, ServiceNow)
• Ability to work in a multicultural environment and collaborate effectively in a team

Benefits

What are we offering to our UniQue IT people?

• People-first approach and open environment to express your ideas
• Ticket restaurant - meal vouchers
• Corporate laptop and equipment
• Corporate mobile phone subscription
• Work-life balance and a hybrid work model
• Health and insurance plan for you and your family members
• Employee consulting and guidance support by Ergonomia
• Continuous training and certifications
• Discounts on the services and products of our Group’s companies
• Gift vouchers for major life milestones
• Special work schedule on summer Fridays and your birthday

Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people, and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation, or any other characteristics. Take a look at for more information.