Manager, Business Development

Title: Manager, Business Development Location: Remote (RMT)

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Manager, Business Development drives urgency and speed to market by connecting qualified graduates to employer opportunities. They coach, develop, and empower a team responsible for cultivating employer relationships, generating business opportunities, and creating employer demand that support graduate placement outcomes. This role drives employer-facing productivity, outbound outreach strategy, territory execution, pipeline discipline, account development, and relationship quality while partnering closely with Career Services leadership to align qualified graduates with employer hiring needs.

The Manager, Business Development is responsible for ensuring Business Development Advisors (BDAs) effectively build and maintain relationships with employers, community organizations, and industry leaders to expand career opportunities for UMA graduates. This role fosters a culture of accountability, care, growth, and performance while contributing to a positive organizational culture and driving career opportunities and hiring outcomes for UMA graduates.

What You’ll Do:

1. Drive Team Productivity and Quality: Ensure BDAs execute effective employer outreach, follow-up, opportunity development, and business cultivation activities. Monitor and coach team performance to achieve departmental goals related to employer engagement, job orders, interviews, hires, placements, and employer conversion.
2. Lead Territory and Employer Strategy: Design, evaluate, and optimize assigned territories to balance employer opportunity, graduate supply, and market potential. Use market insights, CRM data, and employer feedback to strengthen existing partnerships, identify growth opportunities, and align hiring demand with graduate readiness.
3. Drive Employer Development and Opportunity Creation: Oversee proactive employer outreach, account development, lead management, and relationship-building activities. Ensure BDAs identify future hiring opportunities, develop quality job orders, and maintain a sustainable pipeline of employer demand for UMA graduates.
4. Coach and Develop Business Development Advisors: Conduct regular coaching sessions, call reviews, pipeline inspections, and one-on-one development discussions to improve outreach effectiveness, employer engagement, relationship management, and performance outcomes.
5. Manage Customer Relationships and Escalations: Handle manager-level customer service, re-engagement, and escalation matters as needed while maintaining positive relationships with employers, graduates, alumni, and internal stakeholders.
6. Lead with Care: Foster a culture of accountability, wellness, recognition, engagement, and performance. Meet regularly with direct reports in one-on-one and group settings to provide feedback and support professional growth.
7. Perform other duties as assigned.

Career Level Expectations:

• Lead, coach, and develop team members that are direct reports.
• Builds and fosters a strong culture of accountability, learning, trust, and high performance with assigned team.
• Executes on functional strategy to achieve organizational goals for short-term results (1 year or less).
• Handles difficult to moderately complex problems.
• Influences others outside of own job area regarding policies, practices and procedures.
• Desire for growth.

Required Skills/Experience:

• Associate degree or equivalent work experience.
• Experience in business-to-business sales, business development, staffing, employment services, employer relations, career services, workforce development, or another related field.
• Experience managing, coaching, or mentoring, individuals or teams.
• Demonstrated ability to drive results through outbound activity, relationship development, follow-up discipline, and performance accountability.
• Strong interpersonal communication, presentation, relationship-building, and influence skills.
• Ability to use data, reporting, CRM notes, and pipeline information to monitor performance and guide team execution.
• Proficient in MS Office, including Word, Excel, PowerPoint, and other business tools such as Microsoft Teams.
• Familiarity with CRM systems or lead management systems.

Preferred Requirements:

• Any degree or equivalent experience.
• 3+ years of experience in business-to-business sales, business development, staffing, employment services, employer relations, career services, workforce development, or another related field.
• Experience leading teams and/or managing people in a production-based environment.
• Experience managing outbound activity, sales pipelines, employer accounts, territories, or business development performance.
• Experience developing and maintaining constructive and cooperative working relationships with employers, internal partners, and cross-functional stakeholders.
• Advanced proficiency in coaching, performance management, pipeline inspection, CRM documentation, and results-driven execution.
• Other skills and abilities: project management, complex problem-solving, time management, influence, sound judgment, adaptability, resilience, and empathy.

Compliance:

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands:

• Fully remote with occasional planned onsite travel required.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.