Community Developer

COMPANY DESCRIPTION

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

JOB DESCRIPTION

We are looking for a Community Developer in Montreal who will be responsible for establishing and growing our communities around Ubisoft’s games with proficiency in player communications, game improvements and feedback cycles, and deployment and maintenance of best practices.

They will lead the global community strategy on specific brand(s), create and execute global plans, and work with a distributed international team that is focused on building relationships and earning trust with players around the world, contributing to our global business growth opportunities.

This position will also provide guidance to cross-functional team members, facilitating collaborative planning and executing commitments at high quality standards. As a member of the global community team, this position will be integrated with lead development studios.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Develop and execute community strategic plans through a variety of content tactics, which support Production objectives and augment the overall marketing strategy.
• Develop and grow existing communities in alignment with wider business objectives.
• Coordinate communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging.
• Leverage Community Managers, transversal teams, and relevant partner resources to create meaningful content for our players (example: blogs, podcasts, interviews, infographics, & more).
• Act as one of the spokespersons for the assigned brand(s). Coordinate community-centric events including, but not limited to: studio visits from fans, developer dialogues, and tournaments. 
• Collaborate with portfolio’s Social Media Manager to define and report on content KPIs to demonstrate success and ROI of community programs and content.
• Support internal & external milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
• Act as a primary representative for players’ needs within Production and Publishing teams to positively influence development and communications positioning, on behalf of our players and business objectives.
• Shape player feedback cycles and provide insights to Production and Publishing teams to influence game experiences, stimulate player retention, and assist in positioning messaging and marketing beats.
• Collaborate and coordinate with live teams for post-launch communication. Set expectations on applicable situations such as patch content, status, and delivery.
• Manage and produce internal reports on community feedback, activity, & expectations.
• International travel may be required.

This position will be part of multiple cross-functional projects, working with Community Managers, Marketing, Production, and Video Editor teams, among others.

QUALIFICATIONS

Relevant Experience

• Intermediate experience managing online communities and developing strategic plans or programs with demonstrable success in a professional setting.
• Experience in the gaming industry across multiple platforms and genres is a strong plus.
• Experience working on unannounced or early-stage projects, with proven ability to operate with discretion and adapt strategy to evolving creative directions.
• Experience in co-development or third-party project environments, collaborating across studio boundaries to align community efforts with production realities.
• Experience in social media marketing or digital asset creation (video, photo, podcasts, etc.) is a strong plus.

Skills and Knowledge

• Genuine interest in or knowledge of GenAI and its applications in gaming; enthusiasm for engaging players around emerging and innovative game experiences
• Demonstrated ability to identify, nurture, and grow player advocates - building grassroots communities around new and unannounced concepts.
• Extensive knowledge of community & social media platforms (Instagram, X/Twitter, Facebook, TikTok, Discord, etc.) is required.
• Strong understanding of building and maintaining video game community growth, and developing strategic player engagement plans.
• Strong player advocacy mindset: ability to collect, synthesize, and champion player feedback with internal and external partners.
• Capacity to build long-term trust with players and studio partners, including on projects that cannot yet be fully disclosed.
• Experience working in a demanding production environment, managing multiple deadlines, success metrics, and cross-functional stakeholders.
• Having worked on a AAA live-service title is a strong plus.

ADDITIONAL INFORMATION

Ubisoft's perks

💰 Profit Sharing, yearly company saving plan. 25 paid time off + 12 additional paid days off. 50% of your transportation pass is paid by the company, lunch vouchers (9€/day), healthcare for you and your family, and lots of Ubisoft additional perks.
👶 Maternity leaves of 20 weeks, paternity/co-parental leaves of 7 weeks.
📍 Our office is located in Annecy.

Recruitment process

[30 minutes] : phone call with a Recruiter,
[60 minutes] : interview with the Manager of the role and a Recruiter,
[60 minutes] : interview with members of the Production team,
[60 minutes] : interview with Community Leadership.

Additional Information